Author Topic: PM 5 Crashes after zooming in on contact sheet image  (Read 4120 times)

Offline djjcarroll

  • Newcomer
  • *
  • Posts: 21
    • View Profile
PM 5 Crashes after zooming in on contact sheet image
« on: October 31, 2015, 11:35:29 AM »
This issue I am experiencing now has result about 80-90% of the time when I use PM 5.
OS: OS X El Capitan
Photo Mechanic Version 5.0, build 16765 (2682973)

1. I open a folder of images in contact view
2. I select an image and zoom in to 100% (I use a short cut key, "Z")
3. 80-90% of the time when I do this a crash occurs
4. A report is sent to Apple (according to the resultant dialog box note) and I am offered a "Reopen"
5. If I "reopen" and I repeat my workflow, there is a good chance that the same crash will occur.

Any ideas?
I have in Preferences:  Disk Cache set to 2000   Memory Cache set to 512

Don J J Carroll

Offline Kirk Baker

  • Senior Software Engineer
  • Camera Bits Staff
  • Superhero Member
  • *****
  • Posts: 24767
    • View Profile
    • Camera Bits, Inc.
Re: PM 5 Crashes after zooming in on contact sheet image
« Reply #1 on: October 31, 2015, 10:29:13 PM »
Don,

This issue I am experiencing now has result about 80-90% of the time when I use PM 5.
OS: OS X El Capitan
Photo Mechanic Version 5.0, build 16765 (2682973)

1. I open a folder of images in contact view
2. I select an image and zoom in to 100% (I use a short cut key, "Z")
3. 80-90% of the time when I do this a crash occurs
4. A report is sent to Apple (according to the resultant dialog box note) and I am offered a "Reopen"
5. If I "reopen" and I repeat my workflow, there is a good chance that the same crash will occur.

Any ideas?
I have in Preferences:  Disk Cache set to 2000   Memory Cache set to 512

When PM starts up again, does it ask you to send a crash report to Camera Bits?
What kind of images are you working with?
Do you use the RAW rendering features in PM when this happens?

-Kirk

Offline djjcarroll

  • Newcomer
  • *
  • Posts: 21
    • View Profile
Re: PM 5 Crashes after zooming in on contact sheet image - DJJC Reply
« Reply #2 on: November 01, 2015, 04:40:57 AM »
Hi Kirk

To answer your questions  dated  Oct. 31/2015

1. No, I am not asked to send a report to "Camera Bits". As stated previously, I get a dialog box saying the crash report will be sent to "Apple" (See attachment)
2. I am viewing Raw files, Nikon (nef) and Fuji (ra)
3. I am using the PM Raw Rendering options (see attachment)

Don J J C

[attachment deleted by admin]

Offline Kirk Baker

  • Senior Software Engineer
  • Camera Bits Staff
  • Superhero Member
  • *****
  • Posts: 24767
    • View Profile
    • Camera Bits, Inc.
Re: PM 5 Crashes after zooming in on contact sheet image - DJJC Reply
« Reply #3 on: November 01, 2015, 06:58:00 PM »
Don,

Hi Kirk

To answer your questions  dated  Oct. 31/2015

1. No, I am not asked to send a report to "Camera Bits". As stated previously, I get a dialog box saying the crash report will be sent to "Apple" (See attachment)
2. I am viewing Raw files, Nikon (nef) and Fuji (ra)
3. I am using the PM Raw Rendering options (see attachment)

There seems to be a huge memory leak in El Capitan's RAW rendering technology.  The same version of PM run on any earlier Mac OS X version does not exhibit the problem.  We suggest turning off RAW rendering for now.  Hopefully Apple will fix the bugs in their latest OS very soon.

-Kirk

Offline djjcarroll

  • Newcomer
  • *
  • Posts: 21
    • View Profile
Re: PM 5 Crashes after zooming in on contact sheet image
« Reply #4 on: November 02, 2015, 09:14:24 AM »
Will turn Raw Rendering off as suggested Kirk, thanks again for replying to my query and offering suggestions.

Don J J C