Author Topic: BUG Report: A7R2 ARW files black screen.  (Read 3004 times)

Offline zhpenn

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BUG Report: A7R2 ARW files black screen.
« on: July 05, 2016, 02:10:55 AM »
Dear PM Team,
There is a problem really bothers me lately, Im using Mac version PM and Sony A7R2 When viewing in [RAW] Mode,  sometimes the screen completely black and the histogram is empty. I have try emptying the cache, the problem remains. 
Thanks in advance.

Offline Hayo Baan

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Re: BUG Report: A7R2 ARW files black screen.
« Reply #1 on: July 05, 2016, 03:16:00 AM »
Are you viewing the embedded JPG or have you instructed PM to render the raw file? In the latter case it could simply be that apple's raw converter (which is used by PM) does not yet support your camera. If not, then there may be a specific issue with your file(s), a sample in this case would help us identify the issue.
Hayo Baan - Photography
Web: www.hayobaan.nl

Offline Kirk Baker

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Re: BUG Report: A7R2 ARW files black screen.
« Reply #2 on: July 05, 2016, 10:50:50 AM »
There is a problem really bothers me lately, Im using Mac version PM and Sony A7R2 When viewing in [RAW] Mode,  sometimes the screen completely black and the histogram is empty. I have try emptying the cache, the problem remains. 
Thanks in advance.

PM is running out of memory while trying to render your images.  Try setting your Memory Cache lower, somewhere around 256 to 512 MB.  More isn't better with large images.

-Kirk

Offline zhpenn

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Re: BUG Report: A7R2 ARW files black screen.
« Reply #3 on: July 06, 2016, 03:16:36 AM »
Thanks a lot!