Author Topic: macOS Sierra, no upload to Zenfolio  (Read 3937 times)

Offline BobNL

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macOS Sierra, no upload to Zenfolio
« on: September 26, 2016, 04:58:57 AM »
Since upgrading to macOS Sierra I'm not able to upload to Zenfolio anymore. It's stuck at opening connection... Latest version of PM, official release of macOS Sierra.

Offline Kirk Baker

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Re: macOS Sierra, no upload to Zenfolio
« Reply #1 on: September 26, 2016, 09:10:49 AM »
Since upgrading to macOS Sierra I'm not able to upload to Zenfolio anymore. It's stuck at opening connection... Latest version of PM, official release of macOS Sierra.

I'd like to see your Photo Mechanic log.  In Photo Mechanic go to the Help menu and choose "Reveal Support Data..." and moments later a Finder window will come forward with the zipped log file selected.  Use the 'Attachments and other options' link when you're composing your reply to this message and there you'll be able to upload your zipped PM log file.

Thanks,

-Kirk

Offline BobNL

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Re: macOS Sierra, no upload to Zenfolio
« Reply #2 on: September 26, 2016, 09:50:16 AM »
as requested.

Offline Kirk Baker

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Re: macOS Sierra, no upload to Zenfolio
« Reply #3 on: September 26, 2016, 11:16:27 AM »
Thanks.  Looking into it.

-Kirk

Offline Kirk Baker

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Re: macOS Sierra, no upload to Zenfolio
« Reply #4 on: September 26, 2016, 12:47:25 PM »
Bob,

Is DNS working on your system?  Can you visit a website that you've never visited before and have the website load properly?

From the log file, PM is unable to contact your Domain Name Server and as such it cannot connect to Zenfolio.

-Kirk

Offline BobNL

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Re: macOS Sierra, no upload to Zenfolio
« Reply #5 on: September 27, 2016, 02:56:36 AM »
Hi Kirk,

Yes all else seems to work fine. Tried a couple of websites and all without problems. Interestingly it happened also after I installed the first Public Beta of Sierra. The update of PM solved this problem. This was the update that also solved the visual problems in the dialogues. Not sure where the problem is.

Bob

Offline BobNL

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Re: macOS Sierra, no upload to Zenfolio
« Reply #6 on: September 28, 2016, 02:31:26 AM »
Hi Kirk, I managed to restore functionality by rebooting in safe mode (holding shift key) to delete all finicky caches. It now seems to work just normal again.

Offline Kirk Baker

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Re: macOS Sierra, no upload to Zenfolio
« Reply #7 on: September 28, 2016, 09:02:38 AM »
Bob,

Hi Kirk, I managed to restore functionality by rebooting in safe mode (holding shift key) to delete all finicky caches. It now seems to work just normal again.

Great, thanks for posting the solution.

-Kirk