Author Topic: PM crashes when DxO Optics Pro launches  (Read 479 times)

Offline bazography

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PM crashes when DxO Optics Pro launches
« on: March 10, 2017, 11:45:43 am »
Version 5.0, build 18040 (9e75cf5)
OS 10.11.6

Having an issue where PM will crash when I launch DxO Optics Pro 11.3. Doesn't happen every time, but it crashed once this morning, once yesterday... I'm guessing about 10% of the time.
It's been happening for a few weeks now. I've been using both programs together for years without issue, so I'm not sure why it's happening now. Haven't updated either one recently.
I've attached a log file.

Online Kirk Baker

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Re: PM crashes when DxO Optics Pro launches
« Reply #1 on: March 10, 2017, 12:05:43 pm »
Version 5.0, build 18040 (9e75cf5)
OS 10.11.6

Having an issue where PM will crash when I launch DxO Optics Pro 11.3. Doesn't happen every time, but it crashed once this morning, once yesterday... I'm guessing about 10% of the time.
It's been happening for a few weeks now. I've been using both programs together for years without issue, so I'm not sure why it's happening now. Haven't updated either one recently.
I've attached a log file.

I see no problems in the log other than missing shutdown entries (in other words no clues as to why PM would be crashing.)

-Kirk

Offline bazography

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Re: PM crashes when DxO Optics Pro launches
« Reply #2 on: March 12, 2017, 02:13:05 pm »
Update...
I just noticed that PM is crashing when I launch Photoshop too. Optics Pro was not running at the time. I'm 99% sure that the crash is related to the launching of these programs; the timing is such that it can't be a coincidence. I guess the question is whether this has anything to do with PM or if it's an OS issue.

Online Kirk Baker

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Re: PM crashes when DxO Optics Pro launches
« Reply #3 on: March 13, 2017, 09:18:51 am »
Update...
I just noticed that PM is crashing when I launch Photoshop too. Optics Pro was not running at the time. I'm 99% sure that the crash is related to the launching of these programs; the timing is such that it can't be a coincidence. I guess the question is whether this has anything to do with PM or if it's an OS issue.

I expect it to be a hardware problem.  I suggest doing a full RAM test.

-Kirk