Author Topic: PM slow ingest on MacBook Pro w/ Touchbar  (Read 140 times)

Offline forbin42

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PM slow ingest on MacBook Pro w/ Touchbar
« on: April 04, 2017, 09:49:18 am »
Has anyone else had this issue? Since I got my new MacBook Pro 15" Touchbar, ingests have been half the speed of my old machine. I have a friend with the exact same issue. If I transfer directly from Finder, transfers are much faster so this seems localized to PM. Is there a setting I'm missing?

Offline Kirk Baker

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Re: PM slow ingest on MacBook Pro w/ Touchbar
« Reply #1 on: April 04, 2017, 10:14:40 am »
Has anyone else had this issue? Since I got my new MacBook Pro 15" Touchbar, ingests have been half the speed of my old machine. I have a friend with the exact same issue. If I transfer directly from Finder, transfers are much faster so this seems localized to PM. Is there a setting I'm missing?

No, there are no special settings that control the speed of Ingest.

What version/build of PM are you using?

-Kirk

Offline forbin42

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Re: PM slow ingest on MacBook Pro w/ Touchbar
« Reply #2 on: April 04, 2017, 10:36:13 am »
5.0, build 18359 (5034d39)

Thanks

Offline Kirk Baker

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Re: PM slow ingest on MacBook Pro w/ Touchbar
« Reply #3 on: April 04, 2017, 02:05:14 pm »
5.0, build 18359 (5034d39)

That's a current build.  I don't know why your Ingests would suddenly be slow, but if you'd like interactive troubleshooting support,  contact our support folks at:

+1 503.547.2888

Hours: Mon-Fri, 9:00am-5:00pm [PST/PDT]

-Kirk