Author Topic: Unable to CR2 Files After PM  (Read 2219 times)

Offline MatthewMcD

  • Newcomer
  • *
  • Posts: 6
    • View Profile
Unable to CR2 Files After PM
« on: April 25, 2017, 04:39:43 PM »
I am still testing PM and have run into a weird issue.
PM 18327 on Windows 10.

I can open CR2 files in explorer into the Photos app and see preview thumbnails off the cards from my camera, I can open CR2 files from previous sessions with Lightroom and see previews, but all of the files I have ingested with PM will not open or preview. I get the following error: "We can't open this file."

The images do display fine in PM and Lightroom, but it's really annoying to not see the thumbnail previews like other images.

Anyone else see this issue?

Offline Kirk Baker

  • Senior Software Engineer
  • Camera Bits Staff
  • Superhero Member
  • *****
  • Posts: 20520
    • View Profile
    • Camera Bits, Inc.
Re: Unable to CR2 Files After PM
« Reply #1 on: April 25, 2017, 05:49:24 PM »
I am still testing PM and have run into a weird issue.
PM 18327 on Windows 10.

I can open CR2 files in explorer into the Photos app and see preview thumbnails off the cards from my camera, I can open CR2 files from previous sessions with Lightroom and see previews, but all of the files I have ingested with PM will not open or preview. I get the following error: "We can't open this file."

The images do display fine in PM and Lightroom, but it's really annoying to not see the thumbnail previews like other images.

Anyone else see this issue?

If you have set PM to embed metadata into your RAW files, some programs may not be compatible.  Use XMP sidecar files instead (Hint: use the Adobe settings in the IPTC/XMP settings snapshot--the Lightning bolt button).

You can revert any metadata embedding that PM has done by using the "Revert TIFF-based RAW to original" command on the Tools menu:

http://wiki.camerabits.com/en/index.php/User_Manual_Flat_View#Revert_TIFF-based_RAW_to_original:

The safest way to work with RAW files is to use an XMP sidecar to store the metadata.  The downside is that you'll have extra files ending in .XMP alongside your RAW files.

HTH,

-Kirk

Offline MatthewMcD

  • Newcomer
  • *
  • Posts: 6
    • View Profile
Re: Unable to CR2 Files After PM
« Reply #2 on: April 25, 2017, 06:20:26 PM »
Kirk,

You rock. The tools menu fixed it. The thing I am confused by is I did create the sidecar files.

What setting are you referring to exactly. In Preferences I have:
When writing IPTC/XMP:
checked - Add embedded IPTC (XMP will always be written)

For TIFF-based RAW files:
checked - Allow RAW files to be modified
unchecked - Add embedded metadata
checked - Always create and/or update XMP sidecar files

Is the first one the one to uncheck?
« Last Edit: April 26, 2017, 03:37:54 AM by MatthewMcD »

Offline Kirk Baker

  • Senior Software Engineer
  • Camera Bits Staff
  • Superhero Member
  • *****
  • Posts: 20520
    • View Profile
    • Camera Bits, Inc.
Re: Unable to CR2 Files After PM
« Reply #3 on: April 25, 2017, 08:59:49 PM »
The first two should be unchecked.  (The Adobe settings on the snapshot menu will fix this for you.)

-Kirk

Offline MatthewMcD

  • Newcomer
  • *
  • Posts: 6
    • View Profile
Re: Unable to CR2 Files After PM
« Reply #4 on: April 26, 2017, 03:36:44 AM »
Sorry, I am brand new to PM. I don't see an "Adobe Settings" or a "Snapshot" menu. Are you talking about Preferences | IPTC/XMP Settings?

I now have:
unchecked - Add embedded IPTC (XMP will always be written)

For TIFF-based RAW files:
unchecked - Allow RAW files to be modified
unchecked - Add embedded metadata
checked - Always create and/or update XMP sidecar files

Am I losing any functionality by changing these? My workflow has always been Lightroom plus Photoshop when necessary, but mostly Lightroom, so the sidecar files don't bother me.


Offline Tony Hall

  • Member
  • **
  • Posts: 78
    • View Profile
    • Tony Hall Photography
Re: Unable to CR2 Files After PM
« Reply #5 on: April 26, 2017, 06:12:30 AM »

More information can be found in PM's online manual...Adobe Settings

Offline MatthewMcD

  • Newcomer
  • *
  • Posts: 6
    • View Profile
Re: Unable to CR2 Files After PM
« Reply #6 on: April 26, 2017, 06:18:49 AM »
Thanks! I have no idea what those lightning bolts are for.

When I use the Adobe option it checks "Add embedded IPTC (XMP will always be written)" is that correct?

M
« Last Edit: April 26, 2017, 06:21:11 AM by MatthewMcD »

Offline Tony Hall

  • Member
  • **
  • Posts: 78
    • View Profile
    • Tony Hall Photography
Re: Unable to CR2 Files After PM
« Reply #7 on: April 26, 2017, 06:39:05 AM »
In all honesty, I set my preferences many many years ago (before the snapshot presets were added to PM) and haven't revised them since.  :-[

You can read more in depth explanations in the online manual - specifically...IPTC/XMP Preferences (something I really must do!).

Hopefully Kirk or someone else will give you an intelligent answer.  ;)


Offline MatthewMcD

  • Newcomer
  • *
  • Posts: 6
    • View Profile
Re: Unable to CR2 Files After PM
« Reply #8 on: April 26, 2017, 07:16:59 AM »
Thanks for the honesty!  ;)

Since I am over the initial issue, I'll spend a bit of time experimenting.

Thanks All!

Offline Kirk Baker

  • Senior Software Engineer
  • Camera Bits Staff
  • Superhero Member
  • *****
  • Posts: 20520
    • View Profile
    • Camera Bits, Inc.
Re: Unable to CR2 Files After PM
« Reply #9 on: April 26, 2017, 08:21:39 AM »
Thanks! I have no idea what those lightning bolts are for.

When I use the Adobe option it checks "Add embedded IPTC (XMP will always be written)" is that correct?

That's correct.  It won't affect your CR2 files.

Notice it says "For JPEG, TIFF, PSD, DNG photos:".  CR2 files are TIFF-based RAW files which has another set of settings for writing (below).

HTH,

-Kirk