Author Topic: New update knocks out PM5  (Read 446 times)

Offline Frank

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New update knocks out PM5
« on: October 06, 2017, 12:29:35 pm »
Just updated this evening and the installation which is usually smooth had a glitch. System said I could not have access. Tried ignore button and it seemed to install but I can no longer access PM5 at all.

Tried uninstalling and reinstalling but no luck.

See screenshot for error message.

 

Offline Jerry H

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Re: New update knocks out PM5
« Reply #1 on: October 06, 2017, 01:34:27 pm »
Hello,

Try restarting your computer then right-click on PM5SetupRxxxxx.exe and choose Run As Administrator.

HTH

-Jerry
« Last Edit: October 09, 2017, 10:22:42 am by Jerry H »

Offline Frank

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Re: New update knocks out PM5
« Reply #2 on: October 22, 2017, 12:46:33 pm »
Hi Jerry

Thanks for the response but it did not work. I eventually had to uninstall the new update and re install an order version.

I now have Build 18729 (FC 44301) installed and it appears to be working ok. The update that did not work is R 18980.  I will eventually receive a message to say that there is a free update which I am reluctant ti install.

Offline Frank

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Re: New update knocks out PM5
« Reply #3 on: October 26, 2017, 09:21:31 am »
Still having problems with this update which still does not work.

I tried to open contact sheet but get the following error message, see screen shot. I then have to use Ctrl Alt Del to shut down PM5

Offline Jerry H

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Re: New update knocks out PM5
« Reply #4 on: October 26, 2017, 10:54:15 am »
It appears as though you're trying to open Photo Mechanic's Disk Cache directory? What happens when drop a folder of images, from another location, onto the Photo Mechanic shortcut located on the Desktop?

-Jerry
« Last Edit: October 26, 2017, 10:56:03 am by Jerry H »