Author Topic: Unable to Render JPG panorama files from Samsung S8 camera  (Read 129 times)

Offline Neil MacAvoy

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Unable to Render JPG panorama files from Samsung S8 camera
« on: October 11, 2017, 06:43:16 pm »
I recently upgraded from a Samsung S6 to S8 Android phone. I've shot some panoramas, copied the files to my computer, and to my surprise PM is giving me a 'Unable to Render Image' error on only the JPG that were created using the panorama mode.

I'm not having problems with any of the other JPGs I've been shooting. Both Windows preview and Lightroom have no problem with these pano files. Has anybody else seen this problem or have ideas what might be causing it?

I'm running Windows 7, PM 5.0 build 18980

The phone is a Samsung S8, model SM-G950U, running Android 7.0.

Thanks

Offline Kirk Baker

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Re: Unable to Render JPG panorama files from Samsung S8 camera
« Reply #1 on: October 14, 2017, 03:54:58 pm »
I recently upgraded from a Samsung S6 to S8 Android phone. I've shot some panoramas, copied the files to my computer, and to my surprise PM is giving me a 'Unable to Render Image' error on only the JPG that were created using the panorama mode.

I'm not having problems with any of the other JPGs I've been shooting. Both Windows preview and Lightroom have no problem with these pano files. Has anybody else seen this problem or have ideas what might be causing it?

I'm running Windows 7, PM 5.0 build 18980

The phone is a Samsung S8, model SM-G950U, running Android 7.0.

What is the pixel width and height of the image?

-Kirk

Offline Neil MacAvoy

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Re: Unable to Render JPG panorama files from Samsung S8 camera
« Reply #2 on: Today at 10:24:33 am »
Hi Kirk,

It fails even with reasonable file sizes. I just shot this one at 5440x2192. I've discovered that if I read the image into Lightroom and then just write it back out in the same format (JPG), PM is having no trouble with the images. So there's something funky about the format or fields being used by the Samsung camera app, I'd guess.

I'm attaching an example failing file. I'll attach the post-Lightroom version of the same file to a follow-on reply since there's a limit.

-Neil

Offline Neil MacAvoy

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Re: Unable to Render JPG panorama files from Samsung S8 camera
« Reply #3 on: Today at 10:28:00 am »
 As you can see from that previous post, there's something weird going on that is causing the images to appear inverted as well.

Now here's the output I'm getting from Lightroom for the same file, and PM is able to view this. Note that in this version, the image is in the correct orientation. I didn't do anything in Lightroom to make that happen..just read it in and wrote it out.
« Last Edit: Today at 10:29:50 am by Neil MacAvoy »