Author Topic: Error message on updating to PM5 build R18980  (Read 220 times)

Offline Gricer

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Error message on updating to PM5 build R18980
« on: October 10, 2017, 06:48:31 am »
Hi

I am running Photo Mechanic version 5, build R18895 on Windows 8.1x64.

I've tried to update to build R18980 but get an error message (see attached).  I've tried to reinstall build R18895 but get the same message.  When I try and run PM5 I get the second error message, also attached.

I'm therefore unable to use PM5 so any suggestions would be most welcome!!

Kind Regards

Dave



Offline MickO

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Re: Error message on updating to PM5 build R18980
« Reply #1 on: October 10, 2017, 08:44:03 am »
Hello,

Try restarting your computer then right-click on PM5SetupRxxxxx.exe and choose Run As Administrator. Let us know if that doesn't work

-Mick
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Mick O
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Offline Gricer

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Re: Error message on updating to PM5 build R18980
« Reply #2 on: October 10, 2017, 09:14:04 am »
Hi Mick,

I've tried that with no luck.  I've also tried uninstalling the program via the Control Panel and then re-installing it as the Administrator and the 1st of the attechments come up and if you click  'Ignore' and try and run the program as the Administrator I keep getting the message in the 2nd attachment.

Dave

Offline MickO

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Re: Error message on updating to PM5 build R18980
« Reply #3 on: October 10, 2017, 09:24:32 am »
The best thing at this point is to call our Technical support folks on the phone for some troubleshooting

(USA) 1 503-547-2800

-Mick
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Offline Gricer

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Re: Error message on updating to PM5 build R18980
« Reply #4 on: October 10, 2017, 09:42:23 am »
Hi Mick

I'm based in the UK so a phone call isn't the the most practical solution for me.

Dave

Offline Jerry H

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Re: Error message on updating to PM5 build R18980
« Reply #5 on: October 10, 2017, 10:30:19 am »
Hi Dave,

I recommend that you try manually deleting the 'Photo Mechanic 5' installation directory with Windows Explorer before running the installer again as admin. If the delete operation fails then you will need to resolve the permissions problem before the new installation will succeed.

HTH

-Jerry

Offline Gricer

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Re: Error message on updating to PM5 build R18980
« Reply #6 on: October 10, 2017, 12:21:05 pm »
Hi Jerry
Thanks for that. Struggling with changing permissions even as Administrator. Giving up for tonight! Will have another go tomorrow.

Dave

Offline Jerry H

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Re: Error message on updating to PM5 build R18980
« Reply #7 on: October 11, 2017, 04:45:27 pm »
Hi Jerry
Thanks for that. Struggling with changing permissions even as Administrator. Giving up for tonight! Will have another go tomorrow.

Dave

If you're comfortable using the Command Prompt, you can run the Command Prompt as admin then use the command below to take ownership of the Camera Bits directory

Code: [Select]
takeown /r /f "C:\Program Files (x86)\Camera Bits"
Then run Photo Mechanic's installer again, as admin, once you've taken ownership of the installation directory.

-Jerry