Author Topic: Ingest Errors  (Read 3298 times)

Offline KBrackinPhoto

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Ingest Errors
« on: November 05, 2017, 07:42:50 AM »
Hello I'm running Photo Mechanic Version 5.0, build 18980 (60d39ba) on Mac OS X El Capitan Version 10.11.6 and I'm getting errors on every image I try to ingest. It is impacting every image from multiple cards when trying to ingest to a WD easystore external hard drive. PM log is attached.

Offline Kirk Baker

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Re: Ingest Errors
« Reply #1 on: November 05, 2017, 08:40:05 AM »
Hello I'm running Photo Mechanic Version 5.0, build 18980 (60d39ba) on Mac OS X El Capitan Version 10.11.6 and I'm getting errors on every image I try to ingest. It is impacting every image from multiple cards when trying to ingest to a WD easystore external hard drive. PM log is attached.

What format is the disk in the "easystore"?  Check it with DiskUtility.

-Kirk

Offline KBrackinPhoto

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Re: Ingest Errors
« Reply #2 on: November 05, 2017, 02:18:31 PM »
ExFAT. I've been using this drive for months and haven't had a problem until this week. I formatted it upon original purchase.

Offline Kirk Baker

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Re: Ingest Errors
« Reply #3 on: November 05, 2017, 03:17:34 PM »
ExFAT. I've been using this drive for months and haven't had a problem until this week. I formatted it upon original purchase.

Why a non-macOS standard filesystem?  Do you need to also plug it into a Windows machine?

-Kirk

Offline KBrackinPhoto

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Re: Ingest Errors
« Reply #4 on: November 05, 2017, 04:41:26 PM »
I ingest all of my photos to WD external drives. I don't like to keep all of the files on my comp hard drive - slows it down when I work in Lightroom. ExFAT is the way all of my externals are formatted and I've never had an issue until now.

Offline Kirk Baker

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Re: Ingest Errors
« Reply #5 on: November 06, 2017, 07:59:15 AM »
I ingest all of my photos to WD external drives. I don't like to keep all of the files on my comp hard drive - slows it down when I work in Lightroom. ExFAT is the way all of my externals are formatted and I've never had an issue until now.

I suggest contacting our support folks directly to troubleshoot this problem.

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