Author Topic: Cannot rate pictures in PM  (Read 321 times)

Offline Whitesnake

  • Newcomer
  • *
  • Posts: 10
    • View Profile
Cannot rate pictures in PM
« on: December 22, 2017, 01:06:52 am »
I have a new 2017 Macbook Pro 15 inch (full specs, except SSD) with High Sierra and the newest version of PM. I'm rating pictures with 1 star if they should be ejected. Since my new Macbook Pro some pictures - not all - cannot be rates (it doesn't matter if one or more stars). I get this error message:

[Fri Dec-22-2017 09:58:41.595][b6caa000][1375104] CBFileIO.cpp:777 ERROR:read()ing from file /Users/me/Pictures/nef-Backup/file.NEF, error was:34

In the folder are more than 1000 pictures. If I copy for example 200 pictures in one folder it works.

Do you know this bug or is it a High Sierra problem?

Offline Kirk Baker

  • Senior Software Engineer
  • Camera Bits Staff
  • Superhero Member
  • *****
  • Posts: 17995
    • View Profile
    • Camera Bits, Inc.
Re: Cannot rate pictures in PM
« Reply #1 on: December 23, 2017, 09:50:43 am »
I have a new 2017 Macbook Pro 15 inch (full specs, except SSD) with High Sierra and the newest version of PM. I'm rating pictures with 1 star if they should be ejected. Since my new Macbook Pro some pictures - not all - cannot be rates (it doesn't matter if one or more stars). I get this error message:

[Fri Dec-22-2017 09:58:41.595][b6caa000][1375104] CBFileIO.cpp:777 ERROR:read()ing from file /Users/me/Pictures/nef-Backup/file.NEF, error was:34

In the folder are more than 1000 pictures. If I copy for example 200 pictures in one folder it works.

Do you know this bug or is it a High Sierra problem?

We are not aware of this problem.  What format is the disk containing the photos?

-Kirk

Offline Whitesnake

  • Newcomer
  • *
  • Posts: 10
    • View Profile
Re: Cannot rate pictures in PM
« Reply #2 on: December 26, 2017, 07:49:37 am »
It's APFS. The pictures are on the internal MBP SSD.

Offline Kirk Baker

  • Senior Software Engineer
  • Camera Bits Staff
  • Superhero Member
  • *****
  • Posts: 17995
    • View Profile
    • Camera Bits, Inc.
Re: Cannot rate pictures in PM
« Reply #3 on: December 26, 2017, 10:52:39 am »
Thanks.  We'll see what we can do to reproduce and fix the problem.

-Kirk

Offline Jerry H

  • Camera Bits Staff
  • Full Member
  • *****
  • Posts: 107
    • View Profile
    • Camera Bits, Inc.
Re: Cannot rate pictures in PM
« Reply #4 on: December 29, 2017, 09:06:00 am »
I have a new 2017 Macbook Pro 15 inch (full specs, except SSD) with High Sierra and the newest version of PM. I'm rating pictures with 1 star if they should be ejected. Since my new Macbook Pro some pictures - not all - cannot be rates (it doesn't matter if one or more stars).

I wasn't able to recreate the problem that you're having with rating images. I suggest contacting our support folks for more interactive troubleshooting:

By email: support@camerabits.com

By phone: +1 503.547.2800 option 2

Hours: Mon-Fri, 9:00am-5:00pm [PST/PDT]

Thanks,

Jerry