Photo Mechanic > Support

Uploading to smugmug issues again

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picturebike:
Anyone have any idea why i keep getting these error messages, uploading keeps stalling after every few images then restarts. This is making uploading very slow

Thanks

Screen Shot 2018-04-23 at 07.52.33 by Harry Picturebike Lessman, on Flickr

Kirk Baker:

--- Quote from: picturebike on April 22, 2018, 11:59:32 PM ---Anyone have any idea why i keep getting these error messages, uploading keeps stalling after every few images then restarts. This is making uploading very slow

Thanks

Screen Shot 2018-04-23 at 07.52.33 by Harry Picturebike Lessman, on Flickr

--- End quote ---

I'd like to see your Photo Mechanic log.  In Photo Mechanic go to the Help menu and choose "Reveal Support Data..." and moments later a Finder window will come forward with the zipped log file selected.  Use the 'Attachments and other options' link when you're composing your reply to this message and there you'll be able to upload your zipped PM log file.

Thanks,

-Kirk

picturebike:
tried to get the log for you but every time i click on reveal support data it makes PH crash

Kirk Baker:

--- Quote from: picturebike on April 23, 2018, 01:42:46 PM ---tried to get the log for you but every time i click on reveal support data it makes PH crash

--- End quote ---

OK, you can still get the log to me.  It's just less convenient.  In the Finder, from the "Go" menu choose "Go to Folder..." and enter:

~/Library/Caches/Photo Mechanic

The Finder will now show you a folder containing some folders and files.  PM.log is among them.  Select PM.log and right-click (ctrl-click if you have a one button mouse) and choose 'Compress "PM.log"' from the contextual menu. Use the 'Attachments and other options' link when you're composing your reply to this message and there you'll be able to upload your zipped PM log file.

Thanks,

-Kirk

picturebike:
I have the zip file but wont let me upload it, just shows as uploading which takes about 10 mins then nothing.  ive taken a few screenshots, most of it seems to be the same

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