Author Topic: My enlarged photos change colour when I scroll forwards  (Read 431 times)

Offline andrewjpwheeler

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My enlarged photos change colour when I scroll forwards
« on: July 04, 2018, 04:51:33 am »
For your info I am using :

Photo Mechanic Version 5.0, build 19631
MacBook Pro Retina 15" 2,7 Ghz Intel i7
Mac OS Sierra

I have a recurring problem with Photo mechanic : when I scroll forward using the enlarged imaged, after a while my images become desaturated when I look at them.

What can be done to resolve this issue ?

Attached are 2 example images.

Thanks,

Andrew

Offline Kirk Baker

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Re: My enlarged photos change colour when I scroll forwards
« Reply #1 on: July 04, 2018, 06:37:42 am »
Andrew,

For your info I am using :

Photo Mechanic Version 5.0, build 19631
MacBook Pro Retina 15" 2,7 Ghz Intel i7
Mac OS Sierra

I have a recurring problem with Photo mechanic : when I scroll forward using the enlarged imaged, after a while my images become desaturated when I look at them.

What can be done to resolve this issue ?

Check your Caching settings in the Preferences dialog.  Make sure the Memory Cache is not set to a size greater than 256MB.  If this doesn't fix the problem, then I'd like to see your Photo Mechanic log.  In Photo Mechanic go to the Help menu and choose "Reveal Support Data..." and moments later a Finder window will come forward with the zipped log file selected.  Use the 'Attachments and other options' link when you're composing your reply to this message and there you'll be able to upload your zipped PM log file.

Thanks,

-Kirk

Offline andrewjpwheeler

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Re: My enlarged photos change colour when I scroll forwards
« Reply #2 on: July 04, 2018, 08:01:20 am »
Hi,

The memory Cache was set to 256 Mb so I am sending you the log file.

Best,

Andrew

Offline Kirk Baker

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Re: My enlarged photos change colour when I scroll forwards
« Reply #3 on: July 04, 2018, 09:48:16 am »
Andrew,

Thanks for the log.  I see no error messages from the Color Management code.  So I don't know why you're experiencing this problem.  For a problem like this, I suggest contacting our support folks at:

By email: support@camerabits.com

By phone: +1 503.547.2800 option 2

Hours: Mon-Fri, 9:00am-5:00pm [PST/PDT]   (they're closed today due to the Independence Day holiday.)

-Kirk

Offline andrewjpwheeler

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Re: My enlarged photos change colour when I scroll forwards
« Reply #4 on: July 04, 2018, 09:50:10 am »
OK thanks

Offline mbbphoto

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Re: My enlarged photos change colour when I scroll forwards
« Reply #5 on: July 08, 2018, 06:04:45 am »
Did you figure out what the problem is?
Marc

Offline DizzyReed

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Re: My enlarged photos change colour when I scroll forwards
« Reply #6 on: July 09, 2018, 02:05:27 am »
I am having the same problem, happening only on the external monitor ...

Sometimes it would shift colours from image to image, sometimes it makes a difference if I am not going through the images in fullscreen mode, sometimes vice-versa ... but whenever the colour shift does occur, when zooming in, it always shows the right colour, but when you zoom out (fit to screen), it gets oversaturated again ...
« Last Edit: July 09, 2018, 02:10:41 am by DizzyReed »

Offline andrewjpwheeler

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Re: My enlarged photos change colour when I scroll forwards
« Reply #7 on: July 10, 2018, 12:17:33 am »
No, I haven't yet figured it out.

Offline ahoward

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Re: My enlarged photos change colour when I scroll forwards
« Reply #8 on: July 15, 2018, 10:14:27 am »
Hi Andrew,

Can you provide a before and after of the same photo? The images you shared are two different images. If the image desaturates after a few seconds, you can press CMD+Shift+4 on a Mac to take a quick screenshot that gets saved to your desktop. Please send these screenshots to support@camerabits.com, its easier to track your replies via our dedicated support system.

Thanks!

Offline andrewjpwheeler

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Re: My enlarged photos change colour when I scroll forwards
« Reply #9 on: July 18, 2018, 11:29:47 am »
Hi,

Here are 2 identical photos with the saturation problem.

Thanks,

Andrew