Author Topic: .mov iPhone 8 files not visible  (Read 201 times)

Offline fotobarone

  • Newcomer
  • *
  • Posts: 36
    • View Profile
.mov iPhone 8 files not visible
« on: September 05, 2018, 10:51:56 am »
Hi guys, I'm on a MacBook Pro OS 10.13.6, PM Version 5.0, build 19695 and I'm working with .mov files coming both from a DJI Phantom 4 PRO drone and from an iPhone 8.
All files are recorded in 4K 60 fps and while the DJI files are normally shown with their previews and they can be played in PM, the iPhone files appear as black previews with the red statement "unable to render image"and they only play the audio in PM.
Please note that all iPhone files play smoothly with Quicktime player.
Amy suggestions?
Thanks,

Offline Hayo Baan

  • Uber Member
  • ******
  • Posts: 1902
  • Professional Photographer and Workshop Leader
    • View Profile
    • Hayo Baan  Photography
Re: .mov iPhone 8 files not visible
« Reply #1 on: September 06, 2018, 03:50:33 am »
You likely recorded the video in the new high efficiency format. PM does not (yet) render that.
Hayo Baan Photography
Web: www.hayobaan.nl
Blog: blog.hayobaan.nl
500px: 500px.com/HayoBaan
Facebook: facebook.com/HayoBaan

Offline fotobarone

  • Newcomer
  • *
  • Posts: 36
    • View Profile
Re: .mov iPhone 8 files not visible
« Reply #2 on: September 06, 2018, 02:26:51 pm »
Thanks mate, I'm frankly not aware of this format, just set the iPhone to record in 4K 60fps, that's all

Offline Hayo Baan

  • Uber Member
  • ******
  • Posts: 1902
  • Professional Photographer and Workshop Leader
    • View Profile
    • Hayo Baan  Photography
Re: .mov iPhone 8 files not visible
« Reply #3 on: September 08, 2018, 04:11:16 am »
4K @60fps indeed requires the high efficiency file format.
Hayo Baan Photography
Web: www.hayobaan.nl
Blog: blog.hayobaan.nl
500px: 500px.com/HayoBaan
Facebook: facebook.com/HayoBaan

Offline fotobarone

  • Newcomer
  • *
  • Posts: 36
    • View Profile
Re: .mov iPhone 8 files not visible
« Reply #4 on: September 09, 2018, 12:06:34 am »
Got it, thanks. Then I can only wait for PM to support it...