Author Topic: Ingest Errors in PM 5  (Read 246 times)

Offline GnBri Photography

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Ingest Errors in PM 5
« on: September 11, 2019, 03:10:28 AM »
When ingesting from a single or multiple cards via a Lexar Professional Workflow hub to a single folder, when I click away from PM I get ingest errors and message associated with the cards being unmounted from the Mac. This has happened on every ingest going back to around the middle of August.

Running PM 5 (build 19749,) on a 2016 MacBook Pro (OS 10.13.16, 2.6 GHz Intel Core i7, 16 GB memory)

The attached images shows 2 SD cards being ingested, if I click onto another program/desktop the cards are unmounted with ingest errors, if I stay on PM the ingest completes without errors and then unmount the cards as per the settings.


Offline Kirk Baker

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Re: Ingest Errors in PM 5
« Reply #1 on: September 11, 2019, 06:00:27 AM »
For a problem like this, I suggest contacting our support folks at:

By email: support@camerabits.com

By phone: +1 503.547.2800 option 2

Hours: Mon-Fri, 9:00am-5:00pm [PST/PDT]