Author Topic: Ingest failure  (Read 781 times)

Offline Emre Oktay

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Ingest failure
« on: May 30, 2019, 03:52:44 PM »
Hi

I have a problem with ingest on PM6. After ingesting 2 or 3 cards, PM doesn't respond and I have to restart the app. Because of the issue, I'm using PM5 again. Please help.

I'm running PM6 on:

MacBook Pro (Retina, 13-inch, Early 2015)
MacOS Mojave 10.14.3

Online Kirk Baker

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Re: Ingest failure
« Reply #1 on: May 30, 2019, 04:03:05 PM »
Emre,

I have a problem with ingest on PM6. After ingesting 2 or 3 cards, PM doesn't respond and I have to restart the app. Because of the issue, I'm using PM5 again. Please help.

Does not respond to what action after ingesting 2 or 3 cards?  Another Ingest?  Some other operation?

-Kirk

Offline Emre Oktay

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Re: Ingest failure
« Reply #2 on: May 30, 2019, 04:11:32 PM »
Does not respond after another ingest

Online Kirk Baker

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Re: Ingest failure
« Reply #3 on: May 30, 2019, 04:58:07 PM »
Emre,

Does not respond after another ingest

Does no Ingest process start?  What does it do?  Busy cursor?  You have to force-quit the app?

-Kirk

Offline Emre Oktay

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Re: Ingest failure
« Reply #4 on: May 30, 2019, 05:32:12 PM »
After 2-3 ingests I insert another card and hit ingest button but operation does not start. It shows a busy cursor and stops responding. I have to force quit the app every time.

Offline Emre Oktay

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Re: Ingest failure
« Reply #5 on: June 25, 2019, 09:37:49 AM »
Hi Kirk

I've installed the latest version of PM6 but the issue still persists. I'm sending you a text file which contains a report of the issue.

Emre

Online Kirk Baker

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Re: Ingest failure
« Reply #6 on: June 25, 2019, 10:58:03 AM »
Emre,

I've installed the latest version of PM6 but the issue still persists. I'm sending you a text file which contains a report of the issue.

Unfortunately it isn't all that useful.  I can tell that there is a hang, but not why the hang has occurred.

What kind of cards are you ingesting?  Are they CFast?

-Kirk

Offline Emre Oktay

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Re: Ingest failure
« Reply #7 on: June 25, 2019, 11:00:23 AM »
They are Lexar 1066x 16GB CF cards. A friend of mine is using the same cards and he's having the problem, too.

Emre

Offline Hayo Baan

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Re: Ingest failure
« Reply #8 on: June 25, 2019, 11:42:03 AM »
What happens if you try to copy the files manually using eg the Finder?
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Offline Emre Oktay

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Re: Ingest failure
« Reply #9 on: June 25, 2019, 11:52:06 AM »
Nothing. It works. It also works well with PM5

Online Kirk Baker

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Re: Ingest failure
« Reply #10 on: June 25, 2019, 12:05:01 PM »
I'd like to see your Photo Mechanic log.  In Photo Mechanic go to the Help menu and choose "Reveal Support Data..." and moments later a Finder window will come forward with the zipped log file selected.  Use the 'Attachments and other options' link when you're composing your reply to this message and there you'll be able to upload your zipped PM log file.

Thanks,

-Kirk

Offline Emre Oktay

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Re: Ingest failure
« Reply #11 on: June 25, 2019, 12:09:03 PM »
Here is the log file

Offline ahoward

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Re: Ingest failure
« Reply #12 on: June 25, 2019, 12:30:26 PM »
Hi Emre,

Can we do a screen sharing session so we can test this out a bit? Send an email to support@camerabits.com with Attn: Andrew and I can let you know the best way to set this up.

Offline Emre Oktay

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Re: Ingest failure
« Reply #13 on: June 25, 2019, 12:32:12 PM »
A blank email?

Offline ahoward

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Re: Ingest failure
« Reply #14 on: June 25, 2019, 12:59:43 PM »
A blank email?

I've just emailed you at the address we have on file for your forums account.