Author Topic: Errors during applying IPTC information  (Read 242 times)

Offline kclaar

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Errors during applying IPTC information
« on: September 09, 2019, 12:08:25 PM »
Photo Mechanic Plus Builds: R3635, R3663
Windows 10 Version: Home 1903, Build 18362.295 (08/2019)

When applying IPTC information (single or group), get error "Error writing IPTC info" (single) or "There were errors during the apply to selected operation" (group).

The re-application works but when doing groups, deletes IPTC information from the first slide in the group.

Is there a tool to search for specific IPTC fields to check whether the field contains data?

Thanks,
Ken Claar

Offline Kirk Baker

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Re: Errors during applying IPTC information
« Reply #1 on: September 09, 2019, 12:22:23 PM »
Ken,

Photo Mechanic Plus Builds: R3635, R3663
Windows 10 Version: Home 1903, Build 18362.295 (08/2019)

When applying IPTC information (single or group), get error "Error writing IPTC info" (single) or "There were errors during the apply to selected operation" (group).

The re-application works but when doing groups, deletes IPTC information from the first slide in the group.

What kind of files are you working with and where are they located?  (what kind of drive: internal, external, network disk)

Is there a tool to search for specific IPTC fields to check whether the field contains data?

The Find panel will find specific data, but not whether or not any data exists.  You have to know what you're looking for.  There is no other tool that will find images that don't have any data in a specific field.  The Browse tab in the Organizer of Photo Mechanic Plus will show how many images have nothing for a specific field (<none>) is the entry, but if the image(s) you're interested in finding haven't been added to your catalog then they won't be shown when you click on the <none> entry.

-Kirk

Offline kclaar

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Re: Errors during applying IPTC information
« Reply #2 on: September 09, 2019, 01:04:11 PM »
Kirk,

They are all Nikon RAW (.NEF) files from a D700. Drive is local (C:).

Did not have the issue at all until R3635. Nothing else has changed or been updated.

Offline Kirk Baker

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Re: Errors during applying IPTC information
« Reply #3 on: September 09, 2019, 01:31:20 PM »
Kirk,

They are all Nikon RAW (.NEF) files from a D700. Drive is local (C:).

Did not have the issue at all until R3635. Nothing else has changed or been updated.

Are you using XMP sidecar files or are you embedding metadata into your NEFs?

Feel free to take a screen shot of your IPTC/XMP preferences and post them here if you're unsure.  Use the 'Attachments and other options' link when you're composing your reply to this message and there you'll be able to upload your JPEG format screenshot.

Thanks,

-Kirk

Offline kclaar

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Re: Errors during applying IPTC information
« Reply #4 on: September 09, 2019, 02:35:37 PM »
Embedding. Some of the images have quite a bit of info in the caption field, but it also happens when those images are not in the mix. Reboots also didn't make a difference.

Brings up a question on embedding and sidecar files... when I upgraded from PM5 to PM6, it was using XMP sidecar files. Not sure what changed, but PM6 was embedding before I started using PM6+. How does one switch it?

Offline Kirk Baker

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Re: Errors during applying IPTC information
« Reply #5 on: September 09, 2019, 05:06:08 PM »
Embedding. Some of the images have quite a bit of info in the caption field, but it also happens when those images are not in the mix. Reboots also didn't make a difference.

Brings up a question on embedding and sidecar files... when I upgraded from PM5 to PM6, it was using XMP sidecar files. Not sure what changed, but PM6 was embedding before I started using PM6+. How does one switch it?

In the IPTC/XMP settings in the Preferences dialog.  Or do you mean how does it spontaneously change?  It shouldn't.

I'd like to see your Photo Mechanic log.  In Photo Mechanic go to the Help menu and choose "Reveal Support Data..." and moments later a Windows Explorer window will come forward with the zipped log file selected.  Use the 'Attachments and other options' link when you're composing your reply to this message and there you'll be able to upload your zipped PM log file.

Thanks,

-Kirk

Offline kclaar

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Re: Errors during applying IPTC information
« Reply #6 on: September 10, 2019, 08:37:30 AM »
Zip file attached.

After another reboot (power off and power on), I have not been able to replicate the problem. What I did notice when I was experiencing the problem was that a progress dialog box appeared stating that PM was reading/gathering metadata, then the apply progress dialog box would appear, then the error message. When the reading/gathering progress dialog box did not appear, the apply progress dialog box appeared immediately and no errors occurred. Don't know if that helps or not.

Thank you very much for your help!
-- Ken

Offline Kirk Baker

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Re: Errors during applying IPTC information
« Reply #7 on: September 10, 2019, 10:46:20 AM »
Ken,

Zip file attached.

After another reboot (power off and power on), I have not been able to replicate the problem. What I did notice when I was experiencing the problem was that a progress dialog box appeared stating that PM was reading/gathering metadata, then the apply progress dialog box would appear, then the error message. When the reading/gathering progress dialog box did not appear, the apply progress dialog box appeared immediately and no errors occurred. Don't know if that helps or not.

For a period of time several files could not be opened for read/write access (files of the form NNN_Philadelphia_2019-09-07.NEF) due to a permissions problem.  Did any error dialog appear telling you what the problem was and give you a chance to fix it?

Thanks,

-Kirk

Offline kclaar

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Re: Errors during applying IPTC information
« Reply #8 on: September 10, 2019, 12:03:14 PM »
Just the PM error dialog. No Windows error messages. The reading metadata dialog appeared (it typically does not appear), then the apply dialog, then about a 2-3 second pause, then the PM error dialog.

PM was the only application running; disk access was normal (I did check Task Manager), and memory (8G) was around 64%. I'm working on them again today, and no issues. Windows issue? Wait and see if it happens again?

This is a group of about 90 images I was working with when the errors occurred. The images were not yet cataloged.

Offline Kirk Baker

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Re: Errors during applying IPTC information
« Reply #9 on: September 10, 2019, 12:10:10 PM »
Ken,

Just the PM error dialog. No Windows error messages. The reading metadata dialog appeared (it typically does not appear), then the apply dialog, then about a 2-3 second pause, then the PM error dialog.

PM was the only application running; disk access was normal (I did check Task Manager), and memory (8G) was around 64%. I'm working on them again today, and no issues. Windows issue? Wait and see if it happens again?

This is a group of about 90 images I was working with when the errors occurred. The images were not yet cataloged.

If it does happen again, could you please take a screenshot of the Photo Mechanic error dialog and post it here?

Thanks,

-Kirk

Offline kclaar

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Re: Errors during applying IPTC information
« Reply #10 on: September 10, 2019, 12:16:15 PM »
Kirk,

Will do. Thank you for all your help. I've been using PM since PM4, and am very excited about the catalog. I've been living in the program restructuring my photo storage design to best use the catalog.

-- Ken