Author Topic: Updates/bug fixes vs. Upgrades cost and availability  (Read 1081 times)

Offline Slylandro

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Updates/bug fixes vs. Upgrades cost and availability
« on: December 13, 2019, 07:42:11 AM »
Hello.  I was wondering what Camera Bits' policy is on bug fixes vs. product upgrades (ie new features)?  Are there separate no-cost bug fix releases or do you have to buy a new upgraded version to get the fixes?  The purchase page discussing going from 5 to 6 is a little vague on the subject.

Also, is there a set policy on whether to charge any, full or partial price for upgrades when only a very short time has passed after purchase?

Thank you.

Online Kirk Baker

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Re: Updates/bug fixes vs. Upgrades cost and availability
« Reply #1 on: December 13, 2019, 08:45:25 AM »
Hello.  I was wondering what Camera Bits' policy is on bug fixes vs. product upgrades (ie new features)?  Are there separate no-cost bug fix releases or do you have to buy a new upgraded version to get the fixes?  The purchase page discussing going from 5 to 6 is a little vague on the subject.

New builds of PM6 are free to anyone who has a license capable of running PM6.  So if you buy PM6 and we release updates to it, you'll always get them for free.

Also, is there a set policy on whether to charge any, full or partial price for upgrades when only a very short time has passed after purchase?

We have no policy yet in place for PM7, but historically we have been considerate and generous when it comes to providing a grace period.

-Kirk

Offline Kevin M. Cox

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Re: Updates/bug fixes vs. Upgrades cost and availability
« Reply #2 on: December 14, 2019, 07:00:39 PM »
...but historically we have been considerate and generous...

This is an understatement for sure, lots of generous updates over the years.
Kevin M. Cox | Photojournalist
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