Author Topic: Problem - mailing photos PM6 WIN  (Read 855 times)

Offline dig

  • Newcomer
  • *
  • Posts: 26
    • View Profile
Problem - mailing photos PM6 WIN
« on: December 16, 2019, 04:36:41 PM »
Hi Camera Bits,

I have a problem mailing photos from PM6 with my new computer and get no connection to the mail-server.
PM5 + Thunderbird 32 bit on my laptop works for years without any problems.
I tried with two different mail-accounts (+ different settings in the mail-dialog + different jpg-files) but get the following error code:
"SSL_connect returned=1 errno=0 state=SSLv2/v3 read server hello A: unknown protocol"

My System:
WIN 10 Pro x64 (1909), AMD Ryzen 9 3900X 12-Core, 64 GB RAM
Photo Mechanic version 6.0.0.0 build 3954 (158b808)
Mail Client: Thunderbird 68.3.0 (64-Bit)

The last entries in the "dyn.log":

Error code:  - SSL_connect returned=1 errno=0 state=SSLv2/v3 read server hello A: unknown protocol
[2019-12-17 00:51:31.138 Tue] [05268:1bfe3ec:9f1a668] [ERR!] DYN: Module.rescue_with_msgbox_ok: There was an error sending the email. Possible causes include:
- incorrect authentication
- too many images for SMTP Server
- images too large for SMTP Server

Error code:  - SSL_connect returned=1 errno=0 state=SSLv2/v3 read server hello A: unknown protocol
[2019-12-17 00:51:48.786 Tue] [05268:1bfe3ec:9f1a668] [WARN] DYN: CBits::DiskUtil::MountedVolumesAuthority:kill_query_worker: force-killing worker thread

Any ideas?

Kind regards,
dig

Offline Kirk Baker

  • Senior Software Engineer
  • Camera Bits Staff
  • Superhero Member
  • *****
  • Posts: 21201
    • View Profile
    • Camera Bits, Inc.
Re: Problem - mailing photos PM6 WIN
« Reply #1 on: December 16, 2019, 05:08:08 PM »
I have a problem mailing photos from PM6 with my new computer and get no connection to the mail-server.
PM5 + Thunderbird 32 bit on my laptop works for years without any problems.
I tried with two different mail-accounts (+ different settings in the mail-dialog + different jpg-files) but get the following error code:
"SSL_connect returned=1 errno=0 state=SSLv2/v3 read server hello A: unknown protocol"

My System:
WIN 10 Pro x64 (1909), AMD Ryzen 9 3900X 12-Core, 64 GB RAM
Photo Mechanic version 6.0.0.0 build 3954 (158b808)
Mail Client: Thunderbird 68.3.0 (64-Bit)

The last entries in the "dyn.log":

Error code:  - SSL_connect returned=1 errno=0 state=SSLv2/v3 read server hello A: unknown protocol
[2019-12-17 00:51:31.138 Tue] [05268:1bfe3ec:9f1a668] [ERR!] DYN: Module.rescue_with_msgbox_ok: There was an error sending the email. Possible causes include:
- incorrect authentication
- too many images for SMTP Server
- images too large for SMTP Server

Error code:  - SSL_connect returned=1 errno=0 state=SSLv2/v3 read server hello A: unknown protocol
[2019-12-17 00:51:48.786 Tue] [05268:1bfe3ec:9f1a668] [WARN] DYN: CBits::DiskUtil::MountedVolumesAuthority:kill_query_worker: force-killing worker thread

Are you sure you have the correct settings for communicating with your SMTP server, specifically the correct port number?

-Kirk

Offline dig

  • Newcomer
  • *
  • Posts: 26
    • View Profile
Re: Problem - mailing photos PM6 WIN
« Reply #2 on: December 17, 2019, 01:37:51 AM »
Hi Kirk,

thanks for your quick feedback!
I used the same SMTP settings as with Thunderbird (Port 587 / Port 25 - depending on the mail accout) + tried with different configurations...

As nobody else reported about this problem it may have something to do with my system (i.e. my windows security settings, ...).

Thanks again + I'll keep trying,
dig

Offline Kschmalz

  • Newcomer
  • *
  • Posts: 1
    • View Profile
Re: Problem - mailing photos PM6 WIN
« Reply #3 on: April 09, 2020, 01:26:01 PM »
I have the same problem.  Is there a solution?

Offline Kirk Baker

  • Senior Software Engineer
  • Camera Bits Staff
  • Superhero Member
  • *****
  • Posts: 21201
    • View Profile
    • Camera Bits, Inc.
Re: Problem - mailing photos PM6 WIN
« Reply #4 on: April 09, 2020, 02:28:14 PM »
I have the same problem.  Is there a solution?

No.  For a problem like this, I suggest contacting our support folks at:

By email: support@camerabits.com

By phone: +1 503.547.2888

Hours: Mon-Fri, 9:00am-5:00pm [PST/PDT]