Videos after latest update

[wazrob]

Windows 10 Pro,
Photo Mechanic Plus Latest version
gstreamer-1.0-mingw-x86_64-1.16.2

After the latest update all of my videos now show only a red file name, no metadata, no catalog green spot or Metadata Info i spot.

If I try to add metadata with the Metadata Template, I receive the following error message;

"None of the selected photos are in a format that can be captured by this version of Photo Mechanic Plus"

My videos consist of an MP4 and XMP pair.

Any suggestions?

Thanks,
Warren

[Kirk Baker]

I'd like to see your Photo Mechanic log.  In Photo Mechanic go to the Help menu and choose "Reveal Support Data..." and moments later a Windows Explorer window will come forward with the zipped log file selected.  Use the 'Attachments and other options' link when you're composing your reply to this message and there you'll be able to upload your zipped PM log file.

Thanks,

-Kirk

[wazrob]

Log file as reqyested.

Thanks,
Warren

[Kirk Baker]

Warren,

Log file as reqyested.

Thanks.  Looks like a problem with the Photo Mechanic Plus B18 installer.  We'll address it next week.

-Kirk

[Jerry H]

Warren,

Try running the Photo Mechanic Plus B18 installer once more and choose the Repair option. This will hopefully fix any missing or corrupt files.

This issue has been added to our bug tracking database and will be resolved as soon as possible. Thank you for your patience.

-Jerry

[wazrob]

Jerry,

Ran the Photo Mechanic Plus B18 installer using the Repair option, rebooted the system and videos are not showing.

Thanks for your assistance.

Warren

[Jerry H]

Hi Warren,

Ran the Photo Mechanic Plus B18 installer using the Repair option, rebooted the system and videos are not showing.

Interesting. That should have fixed the Photo Mechanic Plus installation.

Assuming that GStreamer 1.16.2 was successfully installed with the entire feature set and the path is correct, I'd like for you to run the Photo Mechanic installer with logging.

• From within the Windows Search field type PowerShell
• Locate Windows PowerShell App from the list and left mouse click on it
• Inside of the PowerShell window enter msiexec /i "Downloads\PMPlusSetupR4705.msi" /L*V! "PMInstall.log" and press the Enter key on your keyboard

The PMPlusSetupR4705.msi installer will run with verbose logging enabled.

Go through the Repair process like normal. When the installation has finished, send me the PMInstall.log file located in your home folder.

It would also be helpful to see a list of the files installed in the VideoRender directory. Assuming that you installed Photo Mechanic Plus in the default location, "C:\Program Files\Camera Bits\Photo Mechanic Plus\", please run the following command in the PowerShell window:

Get-ChildItem 'C:\Program Files\Camera Bits\Photo Mechanic Plus\VideoRender\' | Select-Object -Property Name, Length, CreationTime > VideoRenderListing.txt

Use the 'Attachments and other options' link when you're composing your reply to this message and there you'll be able to upload the PMInstall.log and VideoRenderListing.txt files.

Thanks,
Jerry

[wazrob]

SORRY Jerry,

I meant to type NOW but i typed NOT.

All videos are NOW showing.

Sorry,
Warren

[Jerry H]

Thanks for the update, Warren.

I'm glad the Repair had worked for you. We'll have this issue resolved in the next build.

-Jerry