Author Topic: Cropping bug. Black lines on edges. PM6  (Read 3906 times)

Offline kvazar21

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Cropping bug. Black lines on edges. PM6
« on: November 23, 2020, 02:49:34 AM »
After applying a crop to photo (no difference through saving or sending to FTP), 1 pixel black lines may appear in the final photo on the edges (often on the top). I noticed that сhance of meeting this bug increases if you rotating crop frame, using "sharpen" or "fit to box" option.

We checked this bug on:
PM 6.0 build 3889 on Win 10
PM 6.0 build 5378 on MacOs Catalina

both are subject to this bug

Also we tried "edit photo with" function with the same photos that was saved by PM with black border and it's opening in Photoshop without any unwanted black pixels.
« Last Edit: November 23, 2020, 04:45:14 AM by kvazar21 »

Offline Kirk Baker

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Re: Cropping bug. Black lines on edges. PM6
« Reply #1 on: November 23, 2020, 08:07:51 AM »
After applying a crop to photo (no difference through saving or sending to FTP), 1 pixel black lines may appear in the final photo on the edges (often on the top). I noticed that сhance of meeting this bug increases if you rotating crop frame, using "sharpen" or "fit to box" option.

We checked this bug on:
PM 6.0 build 3889 on Win 10
PM 6.0 build 5378 on MacOs Catalina

both are subject to this bug

Also we tried "edit photo with" function with the same photos that was saved by PM with black border and it's opening in Photoshop without any unwanted black pixels.

Can you give me an image with a crop on it and a screenshot of the Save As settings that reproduce the problem?  Use the 'Attachments and other options' link when you're composing your reply to this message and there you'll be able to upload your files.

Thanks,

-Kirk

Offline kvazar21

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Re: Cropping bug. Black lines on edges. PM6
« Reply #2 on: November 23, 2020, 08:12:15 AM »
Is it Ok? do you see crop frame?

Offline Kirk Baker

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Re: Cropping bug. Black lines on edges. PM6
« Reply #3 on: November 23, 2020, 08:16:45 AM »
Is it Ok? do you see crop frame?

I can see the problem even in your first image.  What I need is an original file, with a crop set on it and the Save As settings such that when I save the image with the crop applied, I get the problem to occur for me.

Thanks,

-Kirk

Offline kvazar21

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Re: Cropping bug. Black lines on edges. PM6
« Reply #4 on: November 23, 2020, 08:20:30 AM »
in previous message a sent you original with crop frame. in this message i attached file that was saved from this crop frame. i'm understand you right?

Offline kvazar21

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Re: Cropping bug. Black lines on edges. PM6
« Reply #5 on: November 23, 2020, 08:24:42 AM »
oh... seems the first file was also saved, try this. my fault, sorry

Offline Kirk Baker

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Re: Cropping bug. Black lines on edges. PM6
« Reply #6 on: November 23, 2020, 08:38:41 AM »
in previous message a sent you original with crop frame. in this message i attached file that was saved from this crop frame. i'm understand you right?

I need the original image before the damage is done.

-Kirk

Offline kvazar21

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Re: Cropping bug. Black lines on edges. PM6
« Reply #7 on: November 23, 2020, 08:40:14 AM »
try file in « Reply #5 on: Today at 08:24:42 AM ». it is original without black border and with crop on it

Offline Kirk Baker

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Re: Cropping bug. Black lines on edges. PM6
« Reply #8 on: November 23, 2020, 09:50:02 AM »
try file in « Reply #5 on: Today at 08:24:42 AM ». it is original without black border and with crop on it

Thanks.  I'll take a look at it when I return from vacation next week.

-Kirk

Offline Kirk Baker

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Re: Cropping bug. Black lines on edges. PM6
« Reply #9 on: December 03, 2020, 06:45:11 PM »
This problem has been fixed in the 5395 build: http://forums.camerabits.com/index.php?topic=13758.0

-Kirk

Offline kvazar21

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Re: Cropping bug. Black lines on edges. PM6
« Reply #10 on: December 04, 2020, 07:42:20 AM »
Seems that "black line bug" was fixed. But my colleagues on MacOs Catalina tried it and says that this build alerting on errors or freezes when they try to save more than 20 pictures.

What you need from us to watch new problem?

Offline kvazar21

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Re: Cropping bug. Black lines on edges. PM6
« Reply #11 on: December 04, 2020, 08:11:34 AM »
Also freezing after cropping 20-30 photos in a row without saving

Offline Kirk Baker

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Re: Cropping bug. Black lines on edges. PM6
« Reply #12 on: December 04, 2020, 08:30:28 AM »
What does "freezing" mean?  Do you have to force quit the application?  What is "alerting on errors"?  Can I see what these errors look like?

-Kirk

Offline kvazar21

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Re: Cropping bug. Black lines on edges. PM6
« Reply #13 on: December 04, 2020, 08:34:17 AM »
Yes my colleagues have to force quit an application after it freezes. I ask them for screenshot cause i dont have PM6 on computer now.

Offline Kirk Baker

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Re: Cropping bug. Black lines on edges. PM6
« Reply #14 on: December 04, 2020, 05:27:07 PM »