Author Topic: Startup Error Box  (Read 386 times)

Offline RMole

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Startup Error Box
« on: April 18, 2022, 02:41:58 AM »
Hi, I have just started to get an error box displayed when starting up PM+
It did not happen when I first started using PM+
Dont know what I have done thus how to repair it
Can you assist please?
TIA

Offline jgrove

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Re: Startup Error Box
« Reply #1 on: April 18, 2022, 02:48:55 AM »
Hi,

The image could do with scaling ;-)

It looks like a licensing error?

Offline RMole

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Re: Startup Error Box
« Reply #2 on: April 18, 2022, 02:53:03 AM »
Hi and thanks, If I knew how to scale the image I would (Happy Face) If its a license issue how do I resolve that as I am all paid up ?

Offline jgrove

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Re: Startup Error Box
« Reply #3 on: April 18, 2022, 03:37:18 AM »
I am guessing at a licensing issue, but you may need to wait for Kirk or one of the other team to reply.

Offline Kirk Baker

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Re: Startup Error Box
« Reply #4 on: April 18, 2022, 06:59:59 AM »
It's not a licensing issue.  I'd like to see your Photo Mechanic Plus log.  In Photo Mechanic Plus go to the Help menu and choose "Reveal Support Data..." and moments later a Finder window will come forward with the zipped log file selected.  Use the 'Attachments and other options' link when you're composing your reply to this message and there you'll be able to upload your zipped PM log file.

Thanks,

-Kirk

Offline RMole

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Re: Startup Error Box
« Reply #5 on: May 15, 2022, 09:39:56 AM »
Hi Kirk, I am very sorry for my apparent lack of interest by not responding to you before now.
Hopefully I have attached the Zip file you seek
Many thanks