Author Topic: Favourites disappeared after installing update  (Read 145 times)

Offline bazography

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Favourites disappeared after installing update
« on: January 24, 2023, 10:40:13 PM »
Version 6.0, build 6738 (5753775)
M1 MacBook Pro
12.6.2

FYI... All my Favourites disappeared again after installing the latest update. This happened once before after an update last year. After the last time, you added favourites to the preferences export, so it wasn't a problem for me to re-import them this time around. But I figured you'd want to know as it could be a pain for folks who haven't got favourites backed up.

Offline Kirk Baker

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Re: Favourites disappeared after installing update
« Reply #1 on: January 25, 2023, 07:10:29 AM »
Version 6.0, build 6738 (5753775)
M1 MacBook Pro
12.6.2

FYI... All my Favourites disappeared again after installing the latest update. This happened once before after an update last year. After the last time, you added favourites to the preferences export, so it wasn't a problem for me to re-import them this time around. But I figured you'd want to know as it could be a pain for folks who haven't got favourites backed up.

That shouldn't have happened.  None were lost in our testing before release.  Were your favorites just disks/folders, or were they multi-folder favorites or saved searches?

-Kirk

Offline bazography

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Re: Favourites disappeared after installing update
« Reply #2 on: January 25, 2023, 09:50:21 AM »
Not sure what you mean by "multi-folder favorites", but it was a mix... some local folders, some folders on a networked drive, folders with multiple sub-folders, a few saved searches, etc.

Offline Kirk Baker

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Re: Favourites disappeared after installing update
« Reply #3 on: January 25, 2023, 10:33:48 AM »
Not sure what you mean by "multi-folder favorites", but it was a mix... some local folders, some folders on a networked drive, folders with multiple sub-folders, a few saved searches, etc.

"folders with multiple sub-folders" is what I mean by "multi-folder favorites".

Did you lose any other preferences?

-Kirk

Offline bazography

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Re: Favourites disappeared after installing update
« Reply #4 on: January 25, 2023, 12:44:03 PM »
Not that I am aware of, but I re-imported my preferences right away so I'm not sure I would have noticed.
Last time this happened I had to put the Favorites back manually though, and I'm positive I didn't have to fix any other preferences.