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Author Topic: 4.6.1: Context menu in Windows Explorer is gone  (Read 4848 times)

Offline HPL

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4.6.1: Context menu in Windows Explorer is gone
« on: May 29, 2009, 01:45:37 AM »
1. PM 4.5.4 on Windows XP SP3 was installed.
2. Installed PM 4.6.1 - everything fine - context menu (Open in Photo Mechanic...) in Windows Explorer was present.
3. Have seen, that PM 4.5.4 was still there, so deinstalled PM 4.5.4.
4. PM 4.6.1 did not start.
5. Reinstalled 4.6.1.

Now 4.6.1 is working, but the context menu (Open in Photo Mechanic...) in Windows Explorer is gone !!

Please Help
Peter
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Offline Kirk Baker

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Re: 4.6.1: Context menu in Windows Explorer is gone
« Reply #1 on: May 29, 2009, 05:11:49 AM »
Peter,

Quote from: HPL on May 29, 2009, 01:45:37 AM
1. PM 4.5.4 on Windows XP SP3 was installed.
2. Installed PM 4.6.1 - everything fine - context menu (Open in Photo Mechanic...) in Windows Explorer was present.
3. Have seen, that PM 4.5.4 was still there, so deinstalled PM 4.5.4.
4. PM 4.6.1 did not start.
5. Reinstalled 4.6.1.

Now 4.6.1 is working, but the context menu (Open in Photo Mechanic...) in Windows Explorer is gone !!

Try installing PM 4.6.1 again.  If that doesn't work, contact our support folks at 503-547-2888 for direct help in this matter.

-Kirk
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Offline HPL

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Re: 4.6.1: Context menu in Windows Explorer is gone
« Reply #2 on: June 05, 2009, 02:51:18 AM »
1. Deinstalled PM 4.6.1 (PM Registry entries are not deleted)
2. Reinstalled PM 4.6.1 – context menu is still lost.
3. Called the hotline number three days ago. They promised to answer by email.
4. Until today no response.

Please HELP
Peter
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Offline Kirk Baker

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Re: 4.6.1: Context menu in Windows Explorer is gone
« Reply #3 on: June 05, 2009, 06:06:35 AM »
Peter,

Quote from: HPL on June 05, 2009, 02:51:18 AM
1. Deinstalled PM 4.6.1 (PM Registry entries are not deleted)
2. Reinstalled PM 4.6.1 – context menu is still lost.
3. Called the hotline number three days ago. They promised to answer by email.
4. Until today no response.

What part of the world do you live in?  I'll ask the support folks about your case.

-Kirk
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Offline HPL

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Re: 4.6.1: Context menu in Windows Explorer is gone
« Reply #4 on: June 05, 2009, 07:12:56 AM »
Hi Kirk

I live in Austria (Europe).

Peter
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Offline Kirk Baker

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Re: 4.6.1: Context menu in Windows Explorer is gone
« Reply #5 on: June 05, 2009, 08:27:24 AM »
Peter,

Quote from: HPL on June 05, 2009, 07:12:56 AM
I live in Austria (Europe).

Contact me privately with your phone number and a range of an hour or two when you can be reached and I'll see that someone calls you to help you with this situation.

Please click on my name to the left of this message, then click on the 'personal message' link.  That's how you can send me a private message.

-Kirk
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Offline HPL

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Re: 4.6.1: Context menu in Windows Explorer is gone
« Reply #6 on: June 05, 2009, 09:06:56 AM »
Message is send.

Thanks for helping.
Peter
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Offline HPL

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Re: 4.6.1: Context menu in Windows Explorer is gone
« Reply #7 on: June 09, 2009, 01:36:03 AM »
As usually, Kirk solved the problem.
This support is really outstanding…

Peter
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