Author Topic: SmugMug Uploader  (Read 17146 times)

Offline Kirk Baker

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Re: SmugMug Uploader
« Reply #30 on: November 06, 2009, 01:42:00 PM »
Paul,

Well, I'm back to square one (see first message in this thread), this time with PM 4.6.2 public beta 2 and Mac OS X 10.6.1 on the same Intel-based MacBook Pro. The upload appears to run normally, but no go.

I just tried it again on my system running the very latest build of 4.6.2 and my picture uploaded correctly and was visible in the gallery I expected it to be in when I browsed my galleries in SmugMug.

Are you certain you're running the 4.6.2 beta?  I didn't change anything about the SmugMug template from the test version I sent you a few weeks ago.  It is known to work correctly.

-Kirk

Offline patanyska

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Re: SmugMug Uploader
« Reply #31 on: November 06, 2009, 01:49:45 PM »
Yes, it's the latest 4.6.2 beta with Snow Leopard 10.6.1. I just tried another upload, with the same result.

Paul

Offline patanyska

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Re: SmugMug Uploader
« Reply #32 on: November 06, 2009, 02:07:04 PM »
Kirk,

Here's some additional information for you. I just tried an upload with a much smaller file (about 200 KB versus several MB), and this time it worked.

Paul

Offline Kirk Baker

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Re: SmugMug Uploader
« Reply #33 on: November 06, 2009, 04:32:46 PM »
Paul,

Here's some additional information for you. I just tried an upload with a much smaller file (about 200 KB versus several MB), and this time it worked.

That's odd.  I just uploaded a 4.7MB JPEG file and it worked fine for me.

-Kirk

Offline patanyska

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Re: SmugMug Uploader
« Reply #34 on: November 06, 2009, 07:53:06 PM »
Kirk,

After your last reply I tried uploading a 4.7MB file several times, and it worked only once.

I then downloaded and reinstalled the 4.6.2 beta, and I'm still encountering the same issue.

Paul

Offline Kirk Baker

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Re: SmugMug Uploader
« Reply #35 on: November 06, 2009, 09:27:09 PM »
Paul,

After your last reply I tried uploading a 4.7MB file several times, and it worked only once.

I then downloaded and reinstalled the 4.6.2 beta, and I'm still encountering the same issue.

About the only thing I can offer is for you to send me your account settings (privately!!!) and then I can try uploading a number of files and see if I can reproduce the problem.  Otherwise I suggest you contact SmugMug support on this issue since no one else is reporting the same problem as you.

-Kirk

Offline patanyska

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Re: SmugMug Uploader
« Reply #36 on: November 07, 2009, 04:07:57 AM »
Kirk,

I sent you a personal message.

Paul

Offline Kirk Baker

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Re: SmugMug Uploader
« Reply #37 on: November 07, 2009, 07:25:20 PM »
Paul,

I sent you a personal message.

I uploaded six images ranging in size from about 2MB to over 7MB with no issues whatsoever.  The images made it into your account just fine.

-Kirk

Offline patanyska

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Re: SmugMug Uploader
« Reply #38 on: November 07, 2009, 07:32:49 PM »
Thanks, Kirk.

That's very odd. I'm wondering if it might have something to do with the very slow upload speed I'm getting with my new ISP.

Paul

Offline sdmackpictures

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Re: SmugMug Uploader
« Reply #39 on: November 08, 2009, 09:22:06 AM »
I also need the fix for Smugmug. Please please send info on how do get it. I upload a lot from PM and it is truly a powerful feature to be able to upload right from PM.

Steve
www.sdmackpictures.com

Offline Kirk Baker

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Re: SmugMug Uploader
« Reply #40 on: November 08, 2009, 11:52:22 AM »
Steve,

I also need the fix for Smugmug. Please please send info on how do get it. I upload a lot from PM and it is truly a powerful feature to be able to upload right from PM.

The updated version is available in the Announcements section of the forums.

-Kirk

Offline Kirk Baker

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Re: SmugMug Uploader
« Reply #41 on: November 08, 2009, 11:53:23 AM »
Paul,

That's very odd. I'm wondering if it might have something to do with the very slow upload speed I'm getting with my new ISP.

Odd indeed.  It works fine for me.  Are you certain that you're using the beta version?  Do you see the beta warning dialog when you launch Photo Mechanic?

-Kirk

Offline patanyska

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Re: SmugMug Uploader
« Reply #42 on: November 08, 2009, 02:26:29 PM »
Kirk,

I just uploaded two images, 2.30MB and 4.40MB, and it worked fine this time. Also, the upload seemed considerably faster.

Paul

Offline patanyska

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Re: SmugMug Uploader
« Reply #43 on: November 08, 2009, 02:32:20 PM »
Quote
Are you certain that you're using the beta version?  Do you see the beta warning dialog when you launch Photo Mechanic?

Yes.

Paul