Author Topic: Email image makes background black on Mac Snow Leopard  (Read 13543 times)

Offline dsmccormick

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Email image makes background black on Mac Snow Leopard
« on: June 12, 2010, 03:15:11 PM »
I am using PM 4.6.4. on Mac Snow Leopard 10.6.3 on a MacBook Pro. Now when I use "Send Photos by Email", the image background in Mac Mail now turns black. I have not changed any settings on Mail that I know of and haven't changed anything on PM. Has anyone seen anything like this and how do I get rid of it? I can't figure out how to change the background on the mail once it's entered.

Thanks, David.

Offline Kirk Baker

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Re: Email image makes background black on Mac Snow Leopard
« Reply #1 on: June 12, 2010, 05:38:45 PM »
David,

I am using PM 4.6.4. on Mac Snow Leopard 10.6.3 on a MacBook Pro. Now when I use "Send Photos by Email", the image background in Mac Mail now turns black. I have not changed any settings on Mail that I know of and haven't changed anything on PM. Has anyone seen anything like this and how do I get rid of it? I can't figure out how to change the background on the mail once it's entered.

While I have never heard of this before, I can tell you that the AppleScript that Photo Mechanic uses to control the Mail.app does not set or change colors.

-Kirk

Offline dsmccormick

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Re: Email image makes background black on Mac Snow Leopard
« Reply #2 on: June 13, 2010, 04:25:40 AM »
Just on a lark, I used the "Make Plain Text" menu item in Mail, and the black background went away. Strange. I've never seen this before. I'll have to see if there is some template for Rich Text for Mail. Strange.

Thanks, Kirk. BTW, enjoyed hearing your interview on Nikonians Image Doctors.

David

Offline dsmccormick

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Re: Email image makes background black on Mac Snow Leopard
« Reply #3 on: June 13, 2010, 04:57:58 AM »
Just so you see what I'm talking about, attached is what happens when I send to email with Apple Mail. The first image is what I see when I send to Mail. The text is invisible because it's black on black. The second image is the mail when I change the font color to yellow and background color to grey. What I note is that is the text and the image is inside of some kind of box that is not part of the background. I have never seen this behavior before. Strange.

[attachment deleted by admin]

Offline dsmccormick

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Re: Email image makes background black on Mac Snow Leopard
« Reply #4 on: June 13, 2010, 05:00:47 AM »
...and when I use Make Plain Text, it looks like the image below:



[attachment deleted by admin]

Offline Junction10

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Re: Email image makes background black on Mac Snow Leopard
« Reply #5 on: June 15, 2010, 12:43:42 AM »
I'm getting this exact same problem too - also on Snow Leopard (MacBook Pro 15")...  can't figure out why it's started, or how to stop it.... 
iMac 27" 5K Retina 2017 -  4.2ghz 64gb RAM 1Tb HD, OSX Mojave
MacBook Pro 15" 512gb SSD 2.96ghz 8gb RAM Mojave
Canon 1DS MkIII / Canon 5D MkII / Canon 5DS / Canon 5DS

Offline sdevore

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Re: Email image makes background black on Mac Snow Leopard
« Reply #6 on: June 15, 2010, 06:32:00 AM »
My guess is that it is related to this http://reviews.cnet.com/8301-13727_7-20007447-263.html?tag=mncol;title  (I do have an open ticket in apples developer bug reports)

Sam D

Offline dsmccormick

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Re: Email image makes background black on Mac Snow Leopard
« Reply #7 on: June 15, 2010, 06:43:13 AM »
Nice catch on that one, Sam. That explains why invoking "Make Plain Text" "fixes" the problem. Once again, CameraBits is absolved ;-) David

Offline Frantisek Vlcek

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Re: Email image makes background black on Mac Snow Leopard
« Reply #8 on: June 15, 2010, 04:54:32 PM »
Please, if you have ADC accout, DO file an error report with Apple. Mentioning that script invoked messages should honour the Mail.app preferences toggle on creating new messages as plain text. IMO when there is a toggle that explicitly tells Mail.app to create plain text emails, it should work no matter the way the message had been created. One client even ahad a problem saving the photos from the email, as irrespective of my settings to send new messages as plain text, script created messages are sent as HTML. Which as  a bug in my opinion. Either there should be a way of choosing the methond in the applescript or it shouldd hhonour thr perferences flag;. hanks

Offline jeffkowalsky

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Re: Email image makes background black on Mac Snow Leopard
« Reply #9 on: June 15, 2010, 07:01:30 PM »
I am having the same issue. Even after 10.6.4 upgrade.
« Last Edit: June 15, 2010, 07:05:26 PM by jeffkowalsky »

Offline rolfschultes

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Re: Email image makes background black on Mac Snow Leopard
« Reply #10 on: June 23, 2010, 06:48:35 AM »
...same Probleme, using 10.5.8

Offline Kirk Baker

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Re: Email image makes background black on Mac Snow Leopard
« Reply #11 on: June 23, 2010, 06:53:09 AM »
...same Probleme, using 10.5.8

Did you upgrade to Safari 5?  It appears to be the cause of the problem.

-Kirk

Offline dmdeckbar

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Re: Email image makes background black on Mac Snow Leopard
« Reply #12 on: June 30, 2010, 01:39:37 AM »
Yes ! I have the same on OS 10.6.4 with PM 4.6.5 and Safari 5.
What do we have to do ? Waiting for the nest OS Update ?

Kind regards Dirk

Offline Kirk Baker

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Re: Email image makes background black on Mac Snow Leopard
« Reply #13 on: June 30, 2010, 06:45:17 AM »
Dirk,

Yes ! I have the same on OS 10.6.4 with PM 4.6.5 and Safari 5.
What do we have to do ? Waiting for the nest OS Update ?

A workaround was described above.  Make the email Plain Text and the black background disappears.  You won't be able to automatically send emails if you want to use this workaround.

-Kirk

Offline Kirk Baker

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Re: Email image makes background black on Mac Snow Leopard
« Reply #14 on: June 30, 2010, 07:27:40 AM »
Hello everyone,

Apple seems to be quite aware of the problem:

http://support.apple.com/kb/TS3385

There is also a fairly long thread about this issue on Apple's Support Forums:

http://discussions.info.apple.com/message.jspa?messageID=11634813

I still have found no reliable method to get the black background to go away via AppleScript.

Hopefully Apple will provide a fix since it affects all apps that use AppleScript to tell Mail to create a message with attachments, including Apple's own applications.

-Kirk