Author Topic: when i click on the thumb I , i got a crash , help  (Read 2778 times)

Offline judas

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when i click on the thumb I , i got a crash , help
« on: March 21, 2014, 03:59:24 AM »
Hi
when i click on a thumb the I i got a crash , and photo mechanics stops to works

this happen with a clean install trial mode , registered mode
windows 7 64bit with last updates

in the second screenshot there is operation not supported  :o
is there a fix?
thanks




Offline Hayo Baan

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Re: when i click on the thumb I , i got a crash , help
« Reply #1 on: March 21, 2014, 04:46:10 AM »
Hello Judas,

Does PM crash only when you try to click the ā€˜iā€™, or does this happen on other occasions as well?
Hayo Baan - Photography
Web: www.hayobaan.nl

Online Kirk Baker

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Re: when i click on the thumb I , i got a crash , help
« Reply #2 on: March 21, 2014, 06:16:33 AM »
when i click on a thumb the I i got a crash , and photo mechanics stops to works

Does this happen with every photo you try to view its IPTC Info or just particular photos?

If the problem persists, please reset your preferences by following the steps here: http://forums.camerabits.com/index.php?topic=8219.0

-Kirk

Offline judas

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Re: when i click on the thumb I , i got a crash , help
« Reply #3 on: March 21, 2014, 07:57:13 AM »
Hello Judas,

Does PM crash only when you try to click the ā€˜iā€™, or does this happen on other occasions as well?
yes it does

Offline judas

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Re: when i click on the thumb I , i got a crash , help
« Reply #4 on: March 21, 2014, 08:10:43 AM »
when i click on a thumb the I i got a crash , and photo mechanics stops to works

Does this happen with every photo you try to view its IPTC Info or just particular photos?

If the problem persists, please reset your preferences by following the steps here: http://forums.camerabits.com/index.php?topic=8219.0

-Kirk

hi
it does happen with all photos sadly

Offline Kevin M. Cox

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Re: when i click on the thumb I , i got a crash , help
« Reply #5 on: March 21, 2014, 09:09:45 AM »
What if you just highlight the thumbnail and press the I key on your keyboard instead of clicking the button?

(i.e. Is it the act of opening the IPTC dialog that causes the crash or simply the act of clicking the icon.)
Kevin M. Cox | Photojournalist
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Offline judas

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Re: when i click on the thumb I , i got a crash , help
« Reply #6 on: March 21, 2014, 09:31:46 AM »
when i click on a thumb the I i got a crash , and photo mechanics stops to works

Does this happen with every photo you try to view its IPTC Info or just particular photos?

If the problem persists, please reset your preferences by following the steps here: http://forums.camerabits.com/index.php?topic=8219.0

-Kirk
may i send the crash report?
yes it does
but can the program run in virtualize mode?
thanks
« Last Edit: March 21, 2014, 09:34:58 AM by judas »

Online Kirk Baker

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Re: when i click on the thumb I , i got a crash , help
« Reply #7 on: March 21, 2014, 10:11:42 AM »
Did you reset your preferences?

-Kirk

Offline judas

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Re: when i click on the thumb I , i got a crash , help
« Reply #8 on: March 21, 2014, 10:22:34 AM »
Did you reset your preferences?

-Kirk
yes and i did a clean install
i sent the crash report via email

Online Kirk Baker

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Re: when i click on the thumb I , i got a crash , help
« Reply #9 on: March 21, 2014, 01:12:10 PM »
Did you reset your preferences?

yes and i did a clean install
i sent the crash report via email

A clean install does not reset the preferences.  If you did not do so, please follow the steps in this posting: http://forums.camerabits.com/index.php?topic=8219.0

-Kirk

Offline judas

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Re: when i click on the thumb I , i got a crash , help
« Reply #10 on: March 21, 2014, 11:50:31 PM »
Did you reset your preferences?

yes and i did a clean install
i sent the crash report via email

A clean install does not reset the preferences.  If you did not do so, please follow the steps in this posting: http://forums.camerabits.com/index.php?topic=8219.0

-Kirk
for clean install i mean installation of windows 7 and  photo mechanics
by the way i tried to reset the preferences too

Online Kirk Baker

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Re: when i click on the thumb I , i got a crash , help
« Reply #11 on: March 22, 2014, 12:30:54 AM »
Did you reset your preferences?

yes and i did a clean install
i sent the crash report via email

A clean install does not reset the preferences.  If you did not do so, please follow the steps in this posting: http://forums.camerabits.com/index.php?topic=8219.0
for clean install i mean installation of windows 7 and  photo mechanics
by the way i tried to reset the preferences too

Are you able to open the IPTC Stationery Pad dialog, or does it give an error as well?

-Kirk