PSD Files Display as White

[grosda]

I am running PM v5, build 18980.  Dell 7000 laptop with Win10 Home

In the contact sheet some PSD files show only as a white rectangle.  Other PSD's create in the same time frame show correctly.   See the attachment.

this link will take you to a Google Folder with the two example files: https://drive.google.com/drive/folders/0B-cn_dkUkOY6X3dMZnUtRmY3bk0?usp=sharing

Knik Blue_Fisherman.psd displays correctly
Hatcher Pass_Alaskan Range.psd demonstrates the problem.

Thank you !
Dale Grosbach

[Kirk Baker]

Dale,

I am running PM v5, build 18980.  Dell 7000 laptop with Win10 Home

In the contact sheet some PSD files show only as a white rectangle.  Other PSD's create in the same time frame show correctly.   See the attachment.

this link will take you to a Google Folder with the two example files: https://drive.google.com/drive/folders/0B-cn_dkUkOY6X3dMZnUtRmY3bk0?usp=sharing

Knik Blue_Fisherman.psd displays correctly
Hatcher Pass_Alaskan Range.psd demonstrates the problem.

While I haven't yet downloaded your images, do you know if you saved them all with "Maximize compatibility" turned on?

-Kirk

[grosda]

Kirk,

No, the setting in the preferences for Maximum Compatibility is set to Never.

Dale

[Hayo Baan]

No, the setting in the preferences for Maximum Compatibility is set to Never.

That's your explanation then; in order for PM (and other applications) to be able to show a psd (with layers), you need to enable the maximum compatibility setting