« previous next »
Pages: [1]   Go Down

Author Topic: Ingest failure  (Read 6466 times)

Offline Emre Oktay

  • Newcomer
  • *
  • Posts: 33
    • View Profile
Ingest failure
« on: May 30, 2019, 03:52:44 PM »
Hi

I have a problem with ingest on PM6. After ingesting 2 or 3 cards, PM doesn't respond and I have to restart the app. Because of the issue, I'm using PM5 again. Please help.

I'm running PM6 on:

MacBook Pro (Retina, 13-inch, Early 2015)
MacOS Mojave 10.14.3
Logged

Offline Kirk Baker

  • Senior Software Engineer
  • Camera Bits Staff
  • Superhero Member
  • *****
  • Posts: 25020
    • View Profile
    • Camera Bits, Inc.
Re: Ingest failure
« Reply #1 on: May 30, 2019, 04:03:05 PM »
Emre,

Quote from: Emre Oktay on May 30, 2019, 03:52:44 PM
I have a problem with ingest on PM6. After ingesting 2 or 3 cards, PM doesn't respond and I have to restart the app. Because of the issue, I'm using PM5 again. Please help.

Does not respond to what action after ingesting 2 or 3 cards?  Another Ingest?  Some other operation?

-Kirk
Logged

Offline Emre Oktay

  • Newcomer
  • *
  • Posts: 33
    • View Profile
Re: Ingest failure
« Reply #2 on: May 30, 2019, 04:11:32 PM »
Does not respond after another ingest
Logged

Offline Kirk Baker

  • Senior Software Engineer
  • Camera Bits Staff
  • Superhero Member
  • *****
  • Posts: 25020
    • View Profile
    • Camera Bits, Inc.
Re: Ingest failure
« Reply #3 on: May 30, 2019, 04:58:07 PM »
Emre,

Quote from: Emre Oktay on May 30, 2019, 04:11:32 PM
Does not respond after another ingest

Does no Ingest process start?  What does it do?  Busy cursor?  You have to force-quit the app?

-Kirk
Logged

Offline Emre Oktay

  • Newcomer
  • *
  • Posts: 33
    • View Profile
Re: Ingest failure
« Reply #4 on: May 30, 2019, 05:32:12 PM »
After 2-3 ingests I insert another card and hit ingest button but operation does not start. It shows a busy cursor and stops responding. I have to force quit the app every time.
Logged

Offline Emre Oktay

  • Newcomer
  • *
  • Posts: 33
    • View Profile
Re: Ingest failure
« Reply #5 on: June 25, 2019, 09:37:49 AM »
Hi Kirk

I've installed the latest version of PM6 but the issue still persists. I'm sending you a text file which contains a report of the issue.

Emre
Logged

Offline Kirk Baker

  • Senior Software Engineer
  • Camera Bits Staff
  • Superhero Member
  • *****
  • Posts: 25020
    • View Profile
    • Camera Bits, Inc.
Re: Ingest failure
« Reply #6 on: June 25, 2019, 10:58:03 AM »
Emre,

Quote from: Emre Oktay on June 25, 2019, 09:37:49 AM
I've installed the latest version of PM6 but the issue still persists. I'm sending you a text file which contains a report of the issue.

Unfortunately it isn't all that useful.  I can tell that there is a hang, but not why the hang has occurred.

What kind of cards are you ingesting?  Are they CFast?

-Kirk
Logged

Offline Emre Oktay

  • Newcomer
  • *
  • Posts: 33
    • View Profile
Re: Ingest failure
« Reply #7 on: June 25, 2019, 11:00:23 AM »
They are Lexar 1066x 16GB CF cards. A friend of mine is using the same cards and he's having the problem, too.

Emre
Logged

Offline Hayo Baan

  • Uber Member
  • ******
  • Posts: 2552
  • Professional Photographer & Software Developer
    • View Profile
    • Hayo Baan - Photography
Re: Ingest failure
« Reply #8 on: June 25, 2019, 11:42:03 AM »
What happens if you try to copy the files manually using eg the Finder?
Logged
Hayo Baan - Photography
Web: www.hayobaan.nl

Offline Emre Oktay

  • Newcomer
  • *
  • Posts: 33
    • View Profile
Re: Ingest failure
« Reply #9 on: June 25, 2019, 11:52:06 AM »
Nothing. It works. It also works well with PM5
Logged

Offline Kirk Baker

  • Senior Software Engineer
  • Camera Bits Staff
  • Superhero Member
  • *****
  • Posts: 25020
    • View Profile
    • Camera Bits, Inc.
Re: Ingest failure
« Reply #10 on: June 25, 2019, 12:05:01 PM »
I'd like to see your Photo Mechanic log.  In Photo Mechanic go to the Help menu and choose "Reveal Support Data..." and moments later a Finder window will come forward with the zipped log file selected.  Use the 'Attachments and other options' link when you're composing your reply to this message and there you'll be able to upload your zipped PM log file.

Thanks,

-Kirk
Logged

Offline Emre Oktay

  • Newcomer
  • *
  • Posts: 33
    • View Profile
Re: Ingest failure
« Reply #11 on: June 25, 2019, 12:09:03 PM »
Here is the log file
Logged

Offline ahoward

  • Camera Bits Staff
  • Hero Member
  • *****
  • Posts: 973
    • View Profile
Re: Ingest failure
« Reply #12 on: June 25, 2019, 12:30:26 PM »
Hi Emre,

Can we do a screen sharing session so we can test this out a bit? Send an email to support@camerabits.com with Attn: Andrew and I can let you know the best way to set this up.
Logged

Offline Emre Oktay

  • Newcomer
  • *
  • Posts: 33
    • View Profile
Re: Ingest failure
« Reply #13 on: June 25, 2019, 12:32:12 PM »
A blank email?
Logged

Offline ahoward

  • Camera Bits Staff
  • Hero Member
  • *****
  • Posts: 973
    • View Profile
Re: Ingest failure
« Reply #14 on: June 25, 2019, 12:59:43 PM »
Quote from: Emre Oktay on June 25, 2019, 12:32:12 PM
A blank email?

I've just emailed you at the address we have on file for your forums account.
Logged
Pages: [1]   Go Up
« previous next »