For troubleshooting this, a call to the free support line would probably be faster. We can tell you this is supposed to work, but finding out why it is not working will take some back and forth.
By email: support@camerabits.com
By phone: +1 503.547.2800 option 2
Hours: Mon-Fri, 9:00am-5:00pm [PST/PDT]
Mick