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Author Topic: Can't open some raw photos. Camera Canon R5  (Read 2958 times)

Offline lebedevstvn

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Can't open some raw photos. Camera Canon R5
« on: January 12, 2022, 07:10:33 AM »
Hello! My friend noticed that some raw from Canon R5 can't open. PhotoMechanic opens majority raw-photos, but some RAW not.  Link for 2 examples:
1) https://drive.google.com/file/d/1zJBAM1qHBqYFfhJBuaIO_56kuSBjanFC/view?usp=sharing
2) https://drive.google.com/file/d/19wN8Jtr-4trf8Z1yPlMYLxcJSnh4WN69/view?usp=sharing
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Offline ahoward

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Re: Can't open some raw photos. Camera Canon R5
« Reply #1 on: January 12, 2022, 09:17:51 AM »
We do not have permission from Google Drive to view these files.

Were the images shot with the HDR-PQ mode enabled? https://support.usa.canon.com/kb/index?page=content&id=ART178176
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Offline lebedevstvn

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Re: Can't open some raw photos. Camera Canon R5
« Reply #2 on: January 12, 2022, 10:18:31 AM »
I opened access to files in Google Drive.
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Offline ahoward

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Re: Can't open some raw photos. Camera Canon R5
« Reply #3 on: January 12, 2022, 10:37:54 AM »
Were the images shot using the HDR-PQ mode?
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Offline lebedevstvn

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Re: Can't open some raw photos. Camera Canon R5
« Reply #4 on: January 12, 2022, 12:16:07 PM »
Yes, he most likely used HDR-PQ mode.
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Offline dennis

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Re: Can't open some raw photos. Camera Canon R5
« Reply #5 on: January 12, 2022, 01:05:06 PM »
We currently don't support previewing CR3 files taken in HDR-PQ mode.  We are investigating a solution.

--dennis
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Offline lebedevstvn

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Re: Can't open some raw photos. Camera Canon R5
« Reply #6 on: January 14, 2022, 07:36:53 AM »
Thanks you!
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