Author Topic: Can't run PM All-In-One after upgrade to 7907?  (Read 825 times)

Offline njushchyshyn

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Can't run PM All-In-One after upgrade to 7907?
« on: December 22, 2024, 06:08:23 PM »
I am running Photo Mechanic R7907, build 13217 on Windows 11x64.
Was running a previous version earlier this week, received a "new version available" message and downloaded/installed PhotoMechanicR7907_424a6328.msi

Now, when I launch Photo Mechanic All In One, at first a window showing a half-filled "Performing Activation" progress bar appears for a while, then I'm prompted to Activate with my License Key. After clicking Activate, entering my key (copy-paste from the site with no extra spaces, my license does not expire until 18/07/2025), I get the same  half-filled "Performing Activation" progress bar for a little bit and then back to the Photo Mechanic Activation window again.  :-\

It looked like maybe the process wasn't reaching its intended server?... so I added firewall rules to allow both Photo Mechanic.exe and PMLicenseSpringHelper.exe to have access to any network, but still same result. (Also tried a full uninstall/reboot/re-install... still no joy)

Any suggestions?
(I've been using PM for quite a while (since before 2010 I think), and this is the first time I've encountered this so at a bit of a loss as to how to get this working again.)
Thanks in advance for any ideas.
Have fun.

Offline Mick O (Camera Bits)

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Re: Can't run PM All-In-One after upgrade to 7907?
« Reply #1 on: December 22, 2024, 06:40:58 PM »
The tech team may be slow to reply due to the holidays.  In the meantime, are you able to install and activate the previous build?   You can find that here: https://forums.camerabits.com/index.php?topic=16371.0

-Mick
Mick O
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Offline njushchyshyn

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Re: Can't run PM All-In-One after upgrade to 7907?
« Reply #2 on: December 22, 2024, 07:00:28 PM »
Great idea! Thanks!.... erg... tried that and getting same result.
Strange. I'm not sure what version I was using before.
Thanks for the suggestion, though. Totally understand folks will be enjoying time with family over the next couple weeks.

Fingers crossed.
Thanks again!

Offline njushchyshyn

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Re: Can't run PM All-In-One after upgrade to 7907?
« Reply #3 on: December 26, 2024, 07:23:31 PM »
Just to close the loop on this, activation worked fine today, so all good here. Must have been a momentary glitch.
Happy Holidays!

Offline ahoward

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Re: Can't run PM All-In-One after upgrade to 7907?
« Reply #4 on: December 30, 2024, 07:19:01 AM »
Thanks for updating and I'm glad you were able to figure it out.