Can't run PM All-In-One after upgrade to 7907?

[njushchyshyn]

I am running Photo Mechanic R7907, build 13217 on Windows 11x64.
Was running a previous version earlier this week, received a "new version available" message and downloaded/installed PhotoMechanicR7907_424a6328.msi

Now, when I launch Photo Mechanic All In One, at first a window showing a half-filled "Performing Activation" progress bar appears for a while, then I'm prompted to Activate with my License Key. After clicking Activate, entering my key (copy-paste from the site with no extra spaces, my license does not expire until 18/07/2025), I get the same  half-filled "Performing Activation" progress bar for a little bit and then back to the Photo Mechanic Activation window again. 

It looked like maybe the process wasn't reaching its intended server?... so I added firewall rules to allow both Photo Mechanic.exe and PMLicenseSpringHelper.exe to have access to any network, but still same result. (Also tried a full uninstall/reboot/re-install... still no joy)

Any suggestions?
(I've been using PM for quite a while (since before 2010 I think), and this is the first time I've encountered this so at a bit of a loss as to how to get this working again.)
Thanks in advance for any ideas.
Have fun.

[Mick O (Camera Bits)]

The tech team may be slow to reply due to the holidays.  In the meantime, are you able to install and activate the previous build?   You can find that here: https://forums.camerabits.com/index.php?topic=16371.0

-Mick

[njushchyshyn]

Great idea! Thanks!.... erg... tried that and getting same result.
Strange. I'm not sure what version I was using before.
Thanks for the suggestion, though. Totally understand folks will be enjoying time with family over the next couple weeks.

Fingers crossed.
Thanks again!

[njushchyshyn]

Just to close the loop on this, activation worked fine today, so all good here. Must have been a momentary glitch.
Happy Holidays!

[ahoward]

Thanks for updating and I'm glad you were able to figure it out.

[njushchyshyn]

Erg sorry.... happening again.
I'm wondering if it's something to do with my internet service?
My internet and other server-based subscription software tools all seem to be working, but I'm running into the "Activate" issue with PhotoMechanic again.

Is there a way I can trouble shoot this with a ping or other commands to test connection to an authentication server?
Is there a way I can install the license to a local file so this doesn't routinely need Activation?

My License portal still shows just one activation, it's active.
Also, the portal shows a "last checked" date of 12/26/2024 even though I tried using it yesterday and today.
Seems like the software isn't "reaching" whatever server it's supposed to be connecting to.

Open to any suggestions/ideas on how to get this permanently working again.
Thanks in advance for any input.