Photo Mechanic Plus Current Version Loses Colors

[jkm]

Thank you so much!

The same issue is happening on both of two completely unrelated 10-keypads, so it's probably not the make and model that matters.

However, the one I was using for over a year was havit brand model KB662.

The one I tried today was Kisnt brand model KN34.

My main keyboard is Logitech G715.

[jkm]

At first I thought maybe my external drive was in read-only mode somehow. Because the beeps made me think the files couldn't be modified.

I've never seen anything like this before, especially since the keystrokes are coming through. It's just the 10-keypad hardware being blocked, and only for the 1-5 rating keystrokes, not any other keys like Esc on the keypads, and only by Photo Mechanic, and only when trying to rate photos. The keystrokes work fine elsewhere in Photo Mechanic, even when trying to set the shortcut in the preferences panel. They just don't work when trying to actually use them to rate photos.

Perhaps the biggest help for diagnosing what's causing the issue is the "beep" -- what lines of code in Photo Mechanic produce a beep when a key is typed on a keyboard? One of those code statements is being triggered somehow.

[Kirk Baker]

At first I thought maybe my external drive was in read-only mode somehow. Because the beeps made me think the files couldn't be modified.

I've never seen anything like this before, especially since the keystrokes are coming through. It's just the 10-keypad hardware being blocked, and only for the 1-5 rating keystrokes, not any other keys like Esc on the keypads, and only by Photo Mechanic, and only when trying to rate photos. The keystrokes work fine elsewhere in Photo Mechanic, even when trying to set the shortcut in the preferences panel. They just don't work when trying to actually use them to rate photos.

Perhaps the biggest help for diagnosing what's causing the issue is the "beep" -- what lines of code in Photo Mechanic produce a beep when a key is typed on a keyboard? One of those code statements is being triggered somehow.

There are 33 places in PM where it directly plays a beep sound in reaction to user input.  None are there for specific 1-5 keys or for 5-star ratings themselves.  I'll obtain one or both of the 10-key keypads that you listed and see if I can reproduce the problem.

It is also possible that the macOS "Cocoa" framework which Photo Mechanic is built upon is causing the beep.

-Kirk

[Kirk Baker]

Is this the one?  See below.

[Kirk Baker]

Or perhaps this one?  It's hard to find the actual model numbers but this one claims to be KN34:

[Kirk Baker]

I've gone ahead and ordered the second one and it should arrive tomorrow morning.  I'll try to reproduce and fix your issue once it arrives.

-Kirk

[jkm]

Thank you very much! You are truly amazing!!!

[Kirk Baker]

One of our support guys was able to reproduce the problem by using the Keyboard Viewer with a customized extended keyboard.  With it, I was able to diagnose and fix the issue.

Please try this build and let me know if it works (or not):

https://www.camerabits.com/download/PhotoMechanicR8601_b8533a43.dmg

Thanks,

-Kirk

[jkm]

Trying it right now! Thank you so much!

[jkm]

It works flawlessly so far! Wow, thank you a million times!!!

[Kirk Baker]

It works flawlessly so far! Wow, thank you a million times!!!

You're welcome.

-Kirk