Capture One tiffs don't show in Photomechanic

[Frits]

I have just purchased Photomechanic and I hope someone can help me.

I edit my raw files from my Phase One P25+ back in Phase One Capture One and process them into 16 bit tiff files for further editing in Photoshop.
I have always done this and the tiff images work just fine in my ACDSee image browser.

Now, in Photomechanic folder view I do get a thumbnail outline with the file name, but no image shows (grey surface). Double clicking on it also does nothing (again, the image shows fine in ACDSee - thumbnail, full size etc.).

When I take the image into Photoshop and save it as an 8 bit tiff, then Photomechanic shows the image normally - thumb, preview etc.
All my other folders with processed 8 bit tiffs work fine also.

Any suggestions what to do?

[Kirk Baker]

I have just purchased Photomechanic and I hope someone can help me.

I edit my raw files from my Phase One P25+ back in Phase One Capture One and process them into 16 bit tiff files for further editing in Photoshop.
I have always done this and the tiff images work just fine in my ACDSee image browser.

Now, in Photomechanic folder view I do get a thumbnail outline with the file name, but no image shows (grey surface). Double clicking on it also does nothing (again, the image shows fine in ACDSee - thumbnail, full size etc.).

When I take the image into Photoshop and save it as an 8 bit tiff, then Photomechanic shows the image normally - thumb, preview etc.
All my other folders with processed 8 bit tiffs work fine also.

Any suggestions what to do?

If you're willing to submit a sample image for our use, we can try and support your camera's files in an upcoming version of Photo Mechanic.  Please note that PM is not a RAW converter and if the image does not contain a JPEG preview then we will be unable to support it.  Please click on my name to the left of this message, then click on the 'personal message' link.  I will respond with upload instructions.

Thanks,

-Kirk

[Frits]

Thank you Kirk, PM sent.

As an aside, when I do some post editing in photoshop the subsequently saved tiff (still in 16 bit) now works fine in PM - but it shows 2 identically named thumbnails in PM (just one in ACDSee)      

[Kirk Baker]

Thank you Kirk, PM sent.

As an aside, when I do some post editing in photoshop the subsequently saved tiff (still in 16 bit) now works fine in PM - but it shows 2 identically named thumbnails in PM (just one in ACDSee)      

Are there two files with the same base name but different filename extensions?

-Kirk

[Frits]

exact same file names and extensions (.tif in lower case)

Attached are three screen dumps of the folder in question (the folder has 2 TIFFS: ....449, after some processing in PS CS4 and ....447, only saved as TIFF after processing the RAW file in Capture One):

Windows explorer:





ACDSee:





Photomechanic:

[Kirk Baker]

exact same file names and extensions (.tif in lower case)

Attached are three screen dumps of the folder in question (the folder has 2 TIFFS: ....449, after some processing in PS CS4 and ....447, only saved as TIFF after processing the RAW file in Capture One):

I have no idea how that's even possible.  Could you zip up the folder and upload it as well?

Thanks,

-Kirk

[Frits]

Thank you for your continued follow up Kirk.
I will do that with just the 2 TIFF's but without the inconsequential sub folders (otherwise it would be a close to 700 MB! ZIP file)


EDIT: tried several times, FTP server keeps resetting (file (210 MB) was almost there last time grrrr...).
I'll keep trying...

[Frits]

OK, you should have the file now Kirk. It is calle Frits.zip

I tried it independently and it behaves exactly as described above.

I am very curious to hear about your observations.

Thanks,

Frits

[Frits]

Follow up, for those Phase One shooters that may be interested:
Kirk took this to heart and followed it up to a conclusion. He fixed the issue and sent me a link to a beta version to be sure I could check on my end.
All works fine in the beta and the change will be incorporated in a next 4.6 update.

WOW, customer consideration at its best - thanks again Kirk!

[Kirk Baker]

Frits,

Follow up, for those Phase One shooters that may be interested:
Kirk took this to heart and followed it up to a conclusion. He fixed the issue and sent me a link to a beta version to be sure I could check on my end.
All works fine in the beta and the change will be incorporated in a next 4.6 update.

WOW, customer consideration at its best - thanks again Kirk!

You're welcome.  Did it also solve the double image issue?  I wasn't able to reproduce that issue with the zip file (containing the two photos that showed as three) on my system.

-Kirk

[Frits]

You're welcome.  Did it also solve the double image issue?  I wasn't able to reproduce that issue with the zip file (containing the two photos that showed as three) on my system.

-Kirk

No more double thumbnails either (that sure was the weirdest...)