Author Topic: Can't Register Photomechanic after Restore on Mac OSX (Mavericks)  (Read 2612 times)

Offline dhp_sf

  • Newcomer
  • *
  • Posts: 1
    • View Profile
I recently needed to do a time-machine restore on my Macbook Pro (late 2013 Retina model) with OSX Mavericks. When starting Photomechanic, it asks me for my registration info which I enter, and after entering my password to launch the helper installer, it exits the software without completing registration. So I'm stuck using a trial for now...

I've tried the following:

-deleting all the pref files in the Library/Prefs folder & restarting PM
-deleting all the pref files and deleting/reinstalling PM (Photo Mechanic Version 5.0, build 15800 (e6ecc1c))
-running repair disk/repair permissions on my drive through the Disk Utilities
-all combinations of the above

It doesn't give me any sort of error message or anything, it just quits out of PM and doesn't register my software. Please advise.


Offline Kirk Baker

  • Senior Software Engineer
  • Camera Bits Staff
  • Superhero Member
  • *****
  • Posts: 25020
    • View Profile
    • Camera Bits, Inc.
Re: Can't Register Photomechanic after Restore on Mac OSX (Mavericks)
« Reply #1 on: August 14, 2014, 03:08:13 PM »
I suggest calling our support folks.  They'll troubleshoot the issue with you.  +1 503-547-2888.

-Kirk