Photo Mechanic Cache folder issue

[pripir]

Hi,

I have tried to change location of the Photo Mechanic Cache folder. I wanted change the location to different, faster SSD drive. I've changed the location in Preferences window, when I closed Photo Mechanic, I've got pop up window asking me do I want to move, delete and leave (I think) Cache folder. I've decided to click delete that folder. After that I can't launch the Photo Mechanic. I get Windows error message "Photo Mechanic 5.0.0.0 has stopped working..." (see attached screenshot).

I've used the EaseUS Data Recovery Wizard to restore the Photo Mechanic Cache folder. I put that folder back, first in old location/drive then in the new location (SSD drive), no success still can't launch the Photo Mechanic 5.

Is there anything I can do to fix the issue or do I have to reinstall the Photo Mechanic 5? If I have to reinstall it, can you point an instruction page, please?


Cheers,
Rafal

[Kirk Baker]

Rafal,

I have tried to change location of the Photo Mechanic Cache folder. I wanted change the location to different, faster SSD drive. I've changed the location in Preferences window, when I closed Photo Mechanic, I've got pop up window asking me do I want to move, delete and leave (I think) Cache folder. I've decided to click delete that folder. After that I can't launch the Photo Mechanic. I get Windows error message "Photo Mechanic 5.0.0.0 has stopped working..." (see attached screenshot).

I've used the EaseUS Data Recovery Wizard to restore the Photo Mechanic Cache folder. I put that folder back, first in old location/drive then in the new location (SSD drive), no success still can't launch the Photo Mechanic 5.

Is there anything I can do to fix the issue or do I have to reinstall the Photo Mechanic 5? If I have to reinstall it, can you point an instruction page, please?

For a problem like this, I suggest contacting our support folks at:

By email: support@camerabits.com

By phone: +1 503.547.2800 option 2

Hours: Mon-Fri, 9:00am-5:00pm [PST/PDT]

[pripir]

I thought this is Camerabits' Support forum

[Kirk Baker]

I thought this is Camerabits' Support forum

I expect your problem will require some interactive troubleshooting to fix.  The forums are not very interactive.

-Kirk