Author Topic: PM 6 slows to crawl after about 125 images in folder  (Read 2135 times)

Offline Jerry and Lois Photo

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PM 6 slows to crawl after about 125 images in folder
« on: September 19, 2019, 12:52:19 PM »
Like a number of others, we've been experiencing extremely slow performance with PM 6.  Not sure how to resolve.

In particular, this is significant when shooting tethered using live-ingest.

When we have around 125 images or so in the destination folder shooting tethered and live-ingest, PM slows to an almost complete stop.  Our tethering software (Nikon Capture Control) is working fine, we can see images coming in, in real-time without any delay whatsoever.

PM simply doesn't display them, or appears to hang for a while (extremely unprofessional presentation when working with clients in studio).  Eventually PM catches up, but by that time, new images have shot and the process stops again.

Additionally, we have to constantly hit the '/' key to refresh.

Trying to scroll backwards/forwards, the arrow keys are many times unresponsive as well.

Our primary tethered-capture studio laptop is a 32 Gig/ram, 4K display Dell box.  All SSD, running Windows.

Tethered shooting is captured on an external "fast" USB C SSD.

Camera bodies are Nikon D4s, D810, and Z7.  Same problem with all of them, over about 125 images and the pain sets in (so it's not apparently a file size issue).

Startup is also significantly slower than under PM5, even when no other "remembered" prior folders need to be validated by PM.

Both capture folder and live ingest folder are on the same SSD.  Have tried using the internal SSD for capture, doesn't help.

All happening under Win10, build 1903, but it's been true for many months so build number isn't applicable.  True ever since upgrading to PM 6, so again build number N/A.

Really hoping for solution ASAP (especially since clients are almost always present during the shoot).

Thanks,
Jerry

PS - I've attached a log file from one of our production machines (i.e. not tethering laptop), but all the issues cited above repro here as well.

Offline Kirk Baker

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Re: PM 6 slows to crawl after about 125 images in folder
« Reply #1 on: September 19, 2019, 01:55:53 PM »
Like a number of others, we've been experiencing extremely slow performance with PM 6.  Not sure how to resolve.

In particular, this is significant when shooting tethered using live-ingest.

When we have around 125 images or so in the destination folder shooting tethered and live-ingest, PM slows to an almost complete stop.  Our tethering software (Nikon Capture Control) is working fine, we can see images coming in, in real-time without any delay whatsoever.

PM simply doesn't display them, or appears to hang for a while (extremely unprofessional presentation when working with clients in studio).  Eventually PM catches up, but by that time, new images have shot and the process stops again.

Additionally, we have to constantly hit the '/' key to refresh.

Trying to scroll backwards/forwards, the arrow keys are many times unresponsive as well.

Our primary tethered-capture studio laptop is a 32 Gig/ram, 4K display Dell box.  All SSD, running Windows.

Tethered shooting is captured on an external "fast" USB C SSD.

Camera bodies are Nikon D4s, D810, and Z7.  Same problem with all of them, over about 125 images and the pain sets in (so it's not apparently a file size issue).

Startup is also significantly slower than under PM5, even when no other "remembered" prior folders need to be validated by PM.

Both capture folder and live ingest folder are on the same SSD.  Have tried using the internal SSD for capture, doesn't help.

All happening under Win10, build 1903, but it's been true for many months so build number isn't applicable.  True ever since upgrading to PM 6, so again build number N/A.

Really hoping for solution ASAP (especially since clients are almost always present during the shoot).

Thanks,
Jerry

PS - I've attached a log file from one of our production machines (i.e. not tethering laptop), but all the issues cited above repro here as well.

For a problem like this, I suggest contacting our support folks at:

By email: support@camerabits.com

By phone: +1 503.547.2800 option 2

Hours: Mon-Fri, 9:00am-5:00pm [PST/PDT]