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Author Topic: PM 6.0 4538 crash at upload  (Read 4399 times)

Offline cornel.p

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PM 6.0 4538 crash at upload
« on: June 06, 2020, 12:31:26 PM »
PM is crashed when i try to upload the selected files by pressing Ctrl+U or Ctrl+Alt+U.
PM 6.0 4538, Windows 10
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Offline Kirk Baker

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Re: PM 6.0 4538 crash at upload
« Reply #1 on: June 06, 2020, 12:36:58 PM »
Quote from: cornel.p on June 06, 2020, 12:31:26 PM
PM is crashed when i try to upload the selected files by pressing Ctrl+U or Ctrl+Alt+U.
PM 6.0 4538, Windows 10

Did you file a crash report when the BugSplat crash reporter appeared?

-Kirk
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Offline cornel.p

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Re: PM 6.0 4538 crash at upload
« Reply #2 on: June 06, 2020, 12:59:08 PM »
Yes, I sent the crash report. I am hoping to get some advice here. Thank You
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Offline Kirk Baker

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Re: PM 6.0 4538 crash at upload
« Reply #3 on: June 06, 2020, 02:11:57 PM »
Quote from: cornel.p on June 06, 2020, 12:59:08 PM
Yes, I sent the crash report. I am hoping to get some advice here. Thank You

Thanks.  I found it.

I'd like to see your Photo Mechanic log.  In Photo Mechanic go to the Help menu and choose "Reveal Support Data..." and moments later a Windows Explorer window will come forward with the zipped log file selected.  Use the 'Attachments and other options' link when you're composing your reply to this message and there you'll be able to upload your zipped PM log file.

Thanks,

-Kirk
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Offline cornel.p

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Re: PM 6.0 4538 crash at upload
« Reply #4 on: June 06, 2020, 10:23:30 PM »
Here is the log file.
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Offline cornel.p

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Re: PM 6.0 4538 crash at upload
« Reply #5 on: June 06, 2020, 10:46:52 PM »
If i choose File-FTP Photos as... or Upload, nothing happens. The crash only appears when using the key combination. I mean, the PM stops itself.
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Offline Kirk Baker

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Re: PM 6.0 4538 crash at upload
« Reply #6 on: June 07, 2020, 05:03:50 PM »
I suggest uninstalling and reinstalling.  If the problem persists, please let me know.  Thank you for the log.  We'll investigate tomorrow.

-Kirk
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Offline Kirk Baker

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Re: PM 6.0 4538 crash at upload
« Reply #7 on: June 09, 2020, 07:25:23 PM »
Cornel,

We looked into your issue.  Either the registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\DataBasePath
doesn't exist, or does not point to: %SystemRoot%\System32\drivers\etc\hosts
Or it does exist and does point to that path but the 'hosts' file does not exist there.

If the problem is that the file doesn't exist (it is usually at C:\Windows\System32\drivers\etc\), then you can create a blank text file there with the name: hosts

We think that will fix the problem.  If you'd like assistance with any of this, call our support folks and they can help you get the problem solved.  Contact our support folks at:

By email: support@camerabits.com

By phone: +1 503.547.2888

Hours: Mon-Fri, 9:00am-5:00pm [PST/PDT]
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Offline cornel.p

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Re: PM 6.0 4538 crash at upload
« Reply #8 on: June 10, 2020, 02:26:49 PM »
Hello Kirk,
I created a blank text file named "hosts" in C:\Windows\System32\drivers\etc\  as you said, and now File Uploader works fine again.
Thank You
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