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Author Topic: Shell Extension  (Read 2781 times)

Offline RogerGW

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Shell Extension
« on: November 29, 2020, 02:34:13 PM »
When I try to open a JPEG file from Windows Explorer, a box appears that says:
"Photo Mechanic Shell Extension
CreateProcess failed."

I've restarted the computer and reinstalled PM, to no avail.

Running Version 6.0, build 5376, under Windows 10 Home, version 20H2
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Roger Whitehead
Using PM 6.0, build 5376, under Windows 10 Home, version 20H2

Offline Kirk Baker

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Re: Shell Extension
« Reply #1 on: November 29, 2020, 03:12:37 PM »
Roger,

Quote from: RogerGW on November 29, 2020, 02:34:13 PM
When I try to open a JPEG file from Windows Explorer, a box appears that says:
"Photo Mechanic Shell Extension
CreateProcess failed."

How is it that you're opening a JPEG?  Double-clicking it?  Drag and drop?

-Kirk
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Offline RogerGW

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Re: Shell Extension
« Reply #2 on: November 29, 2020, 05:43:02 PM »
Sorry -- got that wrong. It happens when I right-click on a folder to open in a new contact sheet.

Roger
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Roger Whitehead
Using PM 6.0, build 5376, under Windows 10 Home, version 20H2

Offline Kirk Baker

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Re: Shell Extension
« Reply #3 on: November 29, 2020, 05:53:50 PM »
Roger,

Quote from: RogerGW on November 29, 2020, 05:43:02 PM
Sorry -- got that wrong. It happens when I right-click on a folder to open in a new contact sheet.

For a problem like this, I suggest contacting our support folks at:

By email: support@camerabits.com

By phone: +1 503.547.2888

Hours: Mon-Fri, 9:00am-5:00pm [PST/PDT]
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Offline RogerGW

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Re: Shell Extension
« Reply #4 on: November 29, 2020, 06:19:58 PM »
Will do. Thanks.

Roger
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Roger Whitehead
Using PM 6.0, build 5376, under Windows 10 Home, version 20H2
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