Author Topic: Missing folders  (Read 2559 times)

Offline Joachim

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Missing folders
« on: August 23, 2024, 03:26:49 AM »
I use PM plus on two windows computers, with images and catalogue on dropbox, locally stored. I use the same catalogues for both computers. This has worked fine for a long time, but noe more. On one of the computers, when I ingest images, they pop up, but the folders are not there, in Navigator. Both files and folders are there in Windows exøorer, and other softwares. When I open the other computer, the foldes are there, with the images. Both computers have latest updates, both for PM and windows. I have tried to unistall dropbox and re-syncronized the computers, no improvement. I have tried to remove and reinstall PM on the computer, but nothing is changed. I have deleted and made new catalogues, no improvement. I have stored all PM preferences from the computer where things work fine, and imported them to the other, nothing changeed.

Any guidance of how I can correct this will be appreciated. Regards, Joachim

Offline Kirk Baker

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Re: Missing folders
« Reply #1 on: August 23, 2024, 07:24:49 AM »
For a problem like this, I suggest contacting our support folks at:

By email: support@camerabits.com

By phone: +1 503.547.2888

Hours: Mon-Fri, 9:00am-5:00pm [PST/PDT]

Offline Joachim

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Re: Missing folders
« Reply #2 on: August 23, 2024, 01:27:09 PM »
Thank you, I'll do what you suggest.