Collection arrangement

[Kirk Baker]

A few of the images in your screen shot are not online.  The pre-flight check of the selected items when you drag fails because of this and the drag is cancelled.  This is why we asked if your images were all online (green dots).  Some of them are not online (yellow dots).  If you deselect the offline images, I expect that your drag operation will succeed as normal.

This is not a bug.  PM cannot provide images that are offline to another application via drag and drop or any other mechanism (edit with another application).

-Kirk

[elianoimperato]

A few of the images in your screen shot are not online.  The pre-flight check of the selected items when you drag fails because of this and the drag is cancelled.  This is why we asked if your images were all online (green dots).  Some of them are not online (yellow dots).  If you deselect the offline images, I expect that your drag operation will succeed as normal.

This is not a bug.  PM cannot provide images that are offline to another application via drag and drop or any other mechanism (edit with another application).

-Kirk

Kirk, I used that page just to show what I'm doing when the issue is happening but I had the problem when I opened this thread when I was working on online photos.

[Kirk Baker]

Please provide a screen recording.  Or contact our support folks at:

By email: support@camerabits.com

By phone: +1 503.547.2888

Hours: Mon-Fri, 9:00am-5:00pm [PST/PDT]

and arrange to do a screen share with them so that they can see the problem in action.

-Kirk