FTP EROR MESSAGE 553

[tvizer]

I am receiving an error message while trying to ftp upload with photo mechanic ----

"failed all attempts to rename file for dropbox transfer. 553 can't open that file: permission denied"

this is the filename of the jpeg:    03302025 Twins at Cardinals0942.jpg.  Image attached below

There are no special characters, its not particularly long, and why in the world is the error message referencing "dropbox" ??'

I am able to successfully FTP the client from my LAPTOP using the credentials they provided, but I cannot do it from my DESKTOP (an iMac) with exact same FTP credentials....

Thanks, Tim

[Maury-Support]

Hi tvizer,

Please email our support team (support@camerabits.com) screenshots of the FTP Uploader settings on your laptop and desktop so that we can compare them. The screenshots should show the destination path as well as any renaming string.

It may also be helpful if you enable upload logging on both the laptop and the desktop and attach those log files in the support email as well. At the bottom left of the FTP Uploader window, select "Save upload logs to folder" then select the "Choose..." button to the right to choose a folder location to save the log files to.

Thank you,
Maury