Structured Keywords disappear when upgrading

[coverspot]

Hi all,

when upgrading from 4.5. to 4.5.3 my structured keywords panel was empty, the backup file couldn´t be imported because PM says "No UTF-file" although correctly exported.

The only help is re-installing Version 4.5 and copying the whole (old) preferences folder from my backup media.

This problem exists since 4.5.1 - does anybody know what to do?

Thanks for your help,

Bernd

[Kirk Baker]

Bernd,

when upgrading from 4.5. to 4.5.3 my structured keywords panel was empty, the backup file couldn´t be imported because PM says "No UTF-file" although correctly exported.

The only help is re-installing Version 4.5 and copying the whole (old) preferences folder from my backup media.

This problem exists since 4.5.1 - does anybody know what to do?

What OS are you running?  Where in the application do you see this message "No UTF-file"?

-Kirk

[coverspot]

Hi Kirk,

the OS is OS X 10.4.11 on an iBook G4 and the message appears when I try to import the previously exported Panel named Export_UTF-8.txt into the empty Structured Keywords Panel. I have attached the error message.

Best regards

Bernd

[attachment deleted by admin]

[Kirk Baker]

Bernd,

the OS is OS X 10.4.11 on an iBook G4 and the message appears when I try to import the previously exported Panel named Export_UTF-8.txt into the empty Structured Keywords Panel. I have attached the error message.

Can you send me your file?  Contact me directly by clicking on my name to the left of this message.  Then click on the "personal message" link.  I will respond with an email address that you can send your file to.

Thanks,

-Kirk