Can't ingest images from camera

[gfikke]

I am running Photo Mechanic version 4.6.5 and I run Windows Vista on my Intel-based Dell.
I have tested two other PC's as well. One with Vista and one with XP.

The problem is that I can't ingest images from my camera - Canon PowerShot G5 and Apple iPhone (the two tested so far).
I'm using USB cable.

I can see the camera in Windows Explorer.
The camera is not visible as a disk in the Navigator Window (PM).
The camera is however visible when choosing Ingest, Add (New Folder) (not as a disc) - but I can't select it.

All other programs I'm using can get the images from the camera (Adobe Photoshop Elements, ZoomBrowser, iTunes (iPhone), and others)

When I tested the program (4.6.3) - before I purchased it - everything worked well. So for me it looks like the registered program complicates somehting....

[Kirk Baker]

I am running Photo Mechanic version 4.6.5 and I run Windows Vista on my Intel-based Dell.
I have tested two other PC's as well. One with Vista and one with XP.

The problem is that I can't ingest images from my camera - Canon PowerShot G5 and Apple iPhone (the two tested so far).
I'm using USB cable.

I can see the camera in Windows Explorer.
The camera is not visible as a disk in the Navigator Window (PM).
The camera is however visible when choosing Ingest, Add (New Folder) (not as a disc) - but I can't select it.

All other programs I'm using can get the images from the camera (Adobe Photoshop Elements, ZoomBrowser, iTunes (iPhone), and others)

When I tested the program (4.6.3) - before I purchased it - everything worked well. So for me it looks like the registered program complicates somehting....

Nothing changes between a demo and a registered version of Photo Mechanic other than there is no demo expiration date.

Photo Mechanic can only ingest from actual disks, not special devices.

My suggestion is to obtain a card reader and take the card out of your Powershot G5 and put it into the card reader.  It should work fine then.

Photo Mechanic does not support ingesting data from iPhones, iPods, etc.

-Kirk

[gfikke]

Thanks Kirk for your prompt reply.
I will use a card reader.

Is it possible to get images direct from a camera (some refered examples give me that idea - and it worked for me when I tested PM for the first time)? And what can I do to integrate my Powershot G5 with Photo Mechanic?

[Hayo Baan]

As Kirk said, PM can only access files on the card if the card (camera) gets its own drive letter (windows) or is mounted (Mac). Whether or not this happens, depends on the USB-mode of the camera. It needs to be in "Mass Storage" (UMS or MSC) mode, instead of Picture Transfer Protocol (PTP) mode.

Perhaps you inadvertently changed the mode?

Hope this helps,
    Hayo