Openng screen freezes

[Frank]

Upgraded to 4.6.6 recently but now find that PM opening screen, with credits and my name etc, freezes and I get no further. Tried using Windows Safe mode and it works after a fashion but not very practical.

Using Windows 7 with 6 Gb memory, plenty of drive space.

Any help would be appreciated.

Kirk, I live and work in Scotland and telephone support would be too expensive from my end. I cannot get PM beyond the start screen.

[Kirk Baker]

Frank,

Upgraded to 4.6.6 recently but now find that PM opening screen, with credits and my name etc, freezes and I get no further. Tried using Windows Safe mode and it works after a fashion but not very practical.

Using Windows 7 with 6 Gb memory, plenty of drive space.

Any help would be appreciated.

I suggest calling our support folks during normal business hours at 503-547-2888.  You would get much faster, more interactive results that way.

-Kirk

[TGeist]

Same here on OS X 10.6.4 on brand new Mac Pro. Trashing the prefs helps.

Thomas

[Kirk Baker]

Thomas,

Same here on OS X 10.6.4 on brand new Mac Pro.

Same solution for you as well.  Please call our support folks.

-Kirk

[Frank]

Can someone please help me as I am still experiencing issues with PM. The opening screen just sits there and I cannot get rid of it or get PM to start! I live and work in Europe and contacting support by telephone is not an option

[Kirk Baker]

Frank,

Can someone please help me as I am still experiencing issues with PM. The opening screen just sits there and I cannot get rid of it or get PM to start! I live and work in Europe and contacting support by telephone is not an option

Send an email to support@camerabits.com with your contact information and a best time to call and they'll call you.

-Kirk