Catalog Sync sometimes gets "stuck"?

[Henry Gilbey]

Thank you Kirk, hope this attachment works?

[Kirk Baker]

Henry,

Thank you Kirk, hope this attachment works?

Yes.  Did the non-responsive UI problem happen again during that run?

-Kirk

[KeithRJ]

I have had an unresponsive UI a couple of times but can't reproduce but appears to happen on scan to Catalog. I will let you know if it happens again and then if I can reproduce.

[Henry Gilbey]

Yes, and please excuse my ignorance here, but these files I have been uploading to you on here - what are they for and what can you tell from them?

[Kirk Baker]

Yes, and please excuse my ignorance here, but these files I have been uploading to you on here - what are they for and what can you tell from them?

They contain debugging information useful to us software developers.

-Kirk

[Henry Gilbey]

Understood, sorry, in my ignorance I thought that these uploads would be telling you why this Sync Catalogs doesn't seem to be working for me IF I have gone and added new images to my catalog..........

Which I just have, and once again I can bring up the Sync Catalogs box but I can't press any of the buttons save for the red X at the top left to close it down.

It's a pain once I have copied a bunch of images within PM6+ to then have to go and open up where I have saved them, find the ones that have just been added, select them, and then right click to "Include in Catalog".

And once I have done this, I can open up the Sync Catalogs box and I can now click the various buttons - but there is no point clicking Start now because I have had to manually add my new images to my catalog.

Am I doing something wrong here? Loving the new program, it's becoming more and more important for my work, but with how I import and process and save to specific image folders, there doesn't seem to be an easy way to add images to my catalog................

[Kirk Baker]

Henry,

Understood, sorry, in my ignorance I thought that these uploads would be telling you why this Sync Catalogs doesn't seem to be working for me IF I have gone and added new images to my catalog..........

Which I just have, and once again I can bring up the Sync Catalogs box but I can't press any of the buttons save for the red X at the top left to close it down.

Now that you've reproduced the problem, can you post the logs again? Use the "Reveal Support Data..." command on the Help menu to get the updated zipped log file.  Please post it here.

Thanks,

-Kirk

[Henry Gilbey]

Here you go, and thank you

[Kirk Baker]

Henry,

Here you go, and thank you

Thank you for the log files.  We'll have to add more logging to figure out what is going on, but in the meantime, we've noticed that your catalog may benefit by using the "Reintegrate Forgotten Catalog" button in the maintenance section of your catalog in the Catalog Management window.

Catalog->Manage Catalogs...

Find your catalog in the Local Catalogs section.  Expand the options for your catalog by clicking on the triangle to the left of your catalog.  Then click on the triangle to the left of the label "Maintenance" and click on the "Reintegrate Forgotten Catalog" button.  When it finishes it may tell you that some of your images are missing.

-Kirk

[Henry Gilbey]

Thanks Kirk, have done what you suggested, zero files missing...........

[Kirk Baker]

Henry,

What kind of input device are you using?  Some other users are reporting difficulties with the UI being unresponsive and they're using Wacom tablets.

Thanks,

-Kirk

[Soizic]

hello
I tried "Reintegrate Forgotten Catalog", 5 pictures are missing but how to find them faster than by the yellow dot?

[Henry Gilbey]

Henry,

What kind of input device are you using?  Some other users are reporting difficulties with the UI being unresponsive and they're using Wacom tablets.

Thanks,

-Kirk

iMac Kirk, I can replicate the problem all the time

[Kirk Baker]

Henry,

What kind of input device are you using?  Some other users are reporting difficulties with the UI being unresponsive and they're using Wacom tablets.

iMac Kirk, I can replicate the problem all the time

Yes, I know those two pieces of information.  I want to know what kind of device you're using to move your mouse pointer around and click on buttons.  Are you using a mouse?  If so, what kind?  Trackpad?  If so, what kind?

This is what I need to know.

Thanks,

-Kirk

[Henry Gilbey]

Ah, got you..............

Just using the mouse which came with my iMac