Video previews and exporting still frames

[RodgMall]

I've been a Photo Mechanic user for many years. The latest PM seems to have lost a lot of video capability. My .mov clips don't show a preview unless I quit the program and relaunch the folder with the clips. Sometimes I have to do that twice. Another great feature that seems to work inconsistently now is the ability to scrub through a video and quickly save a high quality still frame. My latest download sometimes defaults to saving the opening frame of the clip or another frame besides the one I've chosen. Is there a preference I need to reset? I'm using Canon 5D (MKIII and IV) and MacOS. Thanks for any help!

[Kirk Baker]

I've been a Photo Mechanic user for many years. The latest PM seems to have lost a lot of video capability. My .mov clips don't show a preview unless I quit the program and relaunch the folder with the clips. Sometimes I have to do that twice. Another great feature that seems to work inconsistently now is the ability to scrub through a video and quickly save a high quality still frame. My latest download sometimes defaults to saving the opening frame of the clip or another frame besides the one I've chosen. Is there a preference I need to reset? I'm using Canon 5D (MKIII and IV) and MacOS. Thanks for any help!

I'd like to see your Photo Mechanic log.  In Photo Mechanic go to the Help menu and choose "Reveal Support Data..." and moments later a Finder window will come forward with the zipped log file selected.  Use the 'Attachments and other options' link when you're composing your reply to this message and there you'll be able to upload your zipped PM log file.

Thanks,

-Kirk

[RodgMall]

Thanks for the reply Kirk. Here is the file. I hope it reveals something useful to you.

Thanks again,
Rodger

[Kirk Baker]

Rodger,

Thanks for the reply Kirk. Here is the file. I hope it reveals something useful to you.

Just picking one file: /Users/rodgermallison/Desktop/3.6.21 Troop 17 Rocketry/DJI_0587.MOV

If you open it with QuickTime Player and show the "Movie Inspector" (on the Window menu), what does it say the "Format" is?

-Kirk

[RodgMall]

Kirk, it is H.264. Thanks

[Kirk Baker]

Rodger,

Kirk, it is H.264. Thanks

Video playback should be very possible in PM6.  I play H.264 encoded videos all the time in PM6 on my macOS Mojave system (10.14.6) and they work reliably.  For a problem like this, I suggest contacting our support folks at:

By email: support@camerabits.com

By phone: +1 503.547.2888

Hours: Mon-Fri, 9:00am-5:00pm [PST/PDT]

[RodgMall]

Will do. Thanks!