Author Topic: Collections once again 'gone missing/off-line'  (Read 1970 times)

Offline BrianK

  • Newcomer
  • *
  • Posts: 12
    • View Profile
Collections once again 'gone missing/off-line'
« on: June 05, 2022, 03:48:07 AM »
I am getting very frustrated using PM+ for maintaining catalogs/collections. I have thousands of images over numerous collections within 8 catalogs. I recently had to go through them all again to 're-add' to collections because my workflow didn't suit the way PM+ worked. I now find that after a recent software update (coincidentally) that all images in collections are seen as off-line.
Things I have tried to resolve this...
1. using the catalog sync method. RESULT it produced a new collection called sync but still shows images off-line.
2. Select the catalog forget button then the find new catalog and re-integrate. RESULT all images still off-line.
3. locate the image using the path shown at the bottom of the screen, then select it to add to a collection (same as it's already in) using the dropdown menu. RESULT image added with green on-line indicator but didn't   replace the existing image so creating extra work to delete the duplicate.
As I've stated I have now to go through all stored images in all collections to a: find the original path then b: add them to the collection once again then c: delete the duplicates showing as off-line.
My systems and workflow is this...
iMac in one room used to add new images to the main storage disk an NAS on the local network - no problems here.
Catalogs are made on the iMac and saved to a folder within Google drive because I can't store catalogs on the NAS as per PM+ recommendation. Doesn't seem to be problem with this.
MacBook Pro in another room used primarily for large print output, also connected to NAS via local network and runs PM+ when iMac isn't.
Catalogs are re-integrated on the MacBook Pro from the same pathway as before i.e a folder in the hard drive within Google Drive.
Google Drive synchronises the catalogs and is set up for each folder to be available 'off-line' and worked fine before said update.

If anyone has any idea how to overcome the issues raised other than using a USB drive to transfer between each workstation, I would be pleased to hear from you.

Offline Kirk Baker

  • Senior Software Engineer
  • Camera Bits Staff
  • Superhero Member
  • *****
  • Posts: 25020
    • View Profile
    • Camera Bits, Inc.
Re: Collections once again 'gone missing/off-line'
« Reply #1 on: June 13, 2022, 07:31:17 AM »
Brian,

I am getting very frustrated using PM+ for maintaining catalogs/collections. I have thousands of images over numerous collections within 8 catalogs. I recently had to go through them all again to 're-add' to collections because my workflow didn't suit the way PM+ worked. I now find that after a recent software update (coincidentally) that all images in collections are seen as off-line.

What software update was this?

Things I have tried to resolve this...
1. using the catalog sync method. RESULT it produced a new collection called sync but still shows images off-line.

Shows the images in the 'sync' collection as offline, or the original collections still show as offline?

2. Select the catalog forget button then the find new catalog and re-integrate. RESULT all images still off-line.
3. locate the image using the path shown at the bottom of the screen, then select it to add to a collection (same as it's already in) using the dropdown menu. RESULT image added with green on-line indicator but didn't   replace the existing image so creating extra work to delete the duplicate.
As I've stated I have now to go through all stored images in all collections to a: find the original path then b: add them to the collection once again then c: delete the duplicates showing as off-line.

My systems and workflow is this...
iMac in one room used to add new images to the main storage disk an NAS on the local network - no problems here.
Catalogs are made on the iMac and saved to a folder within Google drive because I can't store catalogs on the NAS as per PM+ recommendation. Doesn't seem to be problem with this.
MacBook Pro in another room used primarily for large print output, also connected to NAS via local network and runs PM+ when iMac isn't.
Catalogs are re-integrated on the MacBook Pro from the same pathway as before i.e a folder in the hard drive within Google Drive.
Google Drive synchronises the catalogs and is set up for each folder to be available 'off-line' and worked fine before said update.

Do any of these problems happen when you don't store your catalog on a Google Drive?

-Kirk

Offline BrianK

  • Newcomer
  • *
  • Posts: 12
    • View Profile
Re: Collections once again 'gone missing/off-line'
« Reply #2 on: June 13, 2022, 11:43:44 AM »
H Kirk.
With regard to the 'Sync' collection you asked about, both the original collection and the 'Sync' collection show off-line.

Now a complete mystery. I have changed my workflow to this - all catalogs are now stored on my iMac and MacBook HD's as separate items of course. I use a proprietary syncing app to update to Google Drive after PM+ is closed. On my MacBook I use the same transfer system now i.e. sync to HD when PM+ closed then use the catalogs from the HDD BUT all of the catalogs are now ON-LINE on my MacBook to the NAS???? i.e. although the catalogs show off-line on the iMac they show as on-line on the MacBook without anything being altered before transfer.

Both iMac and MacBook are running the same OS version and the same PM+ version.

This of course is pointing to a difference between the architecture of both systems, but please correct me if that's not feasible.

I'm sorry if this sounds tedious to you but it's now driving me crazy and I hope you may be able to shed some light on it.

Offline Kirk Baker

  • Senior Software Engineer
  • Camera Bits Staff
  • Superhero Member
  • *****
  • Posts: 25020
    • View Profile
    • Camera Bits, Inc.
Re: Collections once again 'gone missing/off-line'
« Reply #3 on: June 13, 2022, 11:51:09 AM »
Brian,

Now a complete mystery. I have changed my workflow to this - all catalogs are now stored on my iMac and MacBook HD's as separate items of course. I use a proprietary syncing app to update to Google Drive after PM+ is closed. On my MacBook I use the same transfer system now i.e. sync to HD when PM+ closed then use the catalogs from the HDD BUT all of the catalogs are now ON-LINE on my MacBook to the NAS???? i.e. although the catalogs show off-line on the iMac they show as on-line on the MacBook without anything being altered before transfer.

Are there catalogs on your NAS?

-Kirk