If this is a newer Canon camera that records CR3 file types, it most likely has a mode called HDR PQ that might have been unintentionally enabled.
Photo Mechanic cannot currently display the embedded preview file type generated when shot in HDR PQ mode.
A workaround is to convert these CR3 files to DNG files using the Tools--Convert RAW to DNG option. You'll need Adobe DNG Converter installed if it is not already. Once it is, use the "Pick DNG Converter" button in the Convert RAW to DNG window to select the install location of Adobe DNG Converter.
With Adobe DNG Converter open, under the Preferences section, select the "Change Preferences..." button.
In the Preview/Fast Load Data section, change the JPEG Preview: dropdown option to "Full Size".
You'll need to convert at least one image directly in Adobe DNG Converter for it to work properly with Photo Mechanic.